Mess Owner Terms & Conditions Customer Terms & Conditions

DMFU User/Customers Terms & Conditions

1. Introduction

Welcome to DMFU ("Daily Mess for You"), a digital platform designed to simplify meal subscriptions and services by connecting users with trusted local mess providers. Our platform offers convenient features such as mess discovery, subscription management, meal tracking, and coupon-based payments to provide a seamless experience for daily meal planning and service access.

a. Scope and Agreement

These Terms and Conditions govern your use of the DMFU platform, outlining the legal framework for your interaction with the app. By accessing and using DMFU’s services, you agree to comply with these Terms, which form a legally binding agreement between you (the user) and Beginning Solutions. These Terms clarify:

  • Your rights and responsibilities as a user.
  • DMFU’s role and service limitations
  • Subscription, payment, and refund policies.
  • Data handling and privacy measures (in conjunction with the Privacy Policy).

If you disagree with any part of these Terms, you must discontinue using the platform immediately.

b. Key Service Features:

DMFU provides the following services:

  • Meal Subscription Management: Choose from flexible meal plans offered by mess providers.
  • Coupon System : Purchase digital coupons to pay for meal plans without platform charges.
  • QR-Based Meal Tracking: Scan QR codes to deduct meals from your subscription automatically.
  • Mess Discovery: Browse available mess services based on your preferences and location.
  • Refund Management: Refunds are now calculated based on remaining meals, not days.

c. Changes and Updates to the Terms:

DMFU reserves the right to update these Terms and Conditions as services evolve or legal requirements change. Key points about updates include:

  • Notifications: Users will be informed of significant changes through in-app notifications and/or email.
  • Effective Date : Updated terms will take effect 15 days after notification unless immediate changes are required for compliance or security reasons.
  • User Consent: Continued use of the platform after the effective date indicates acceptance of the revised terms.

d. Platform Usage Eligibility:

By using DMFU, you confirm that you:

  • Are at least 18 years old .
  • Are legally capable of entering a binding agreement under applicable law.
  • Will use the platform only for lawful purposes.

e. DMFU’s Role and Limitations:

  • DMFU acts as a facilitator between users and mess providers.
  • DMFU does not control the quality of meals or mess operations.
  • Mess plans, meal pricing, and service terms are determined entirely by mess owners .

f. Commitment to Transparency and Support:

DMFU is dedicated to ensuring clarity and fairness for all users and mess providers. If you have questions regarding these Terms, our support team is available via:

  • Email: dailymessforu@gmail.com

2. Account Registration and User Responsibilities

a. Creating an Account

To access DMFU’s services, you must create a user account on the platform. The account creation process requires you to provide accurate personal details, including:

  • Full Name
  • Valid Phone Number (Mandatory for OTP Verification)
  • Email Address (if applicable)
  • Secure Password

Upon successful registration, users will gain access to features such as mess subscription management, coupon purchases, and meal tracking.

b. Account Verification and Security Measures

  • Phone Number Verification:
    • During registration, users will be required to verify their phone number using a one-time password (OTP).
    • Failure to verify the number will restrict access to the platform.
  • Password Security:
    • Users must create a strong password combining letters, numbers, and special characters for enhanced security.
    • It is the user’s responsibility to keep their password confidential and avoid sharing login credentials.
  • Two-Factor Authentication (if applicable):
    • DMFU may offer 2FA as an additional security measure, enhancing protection against unauthorized access.

c. User Responsibilities Regarding Account Usage

By creating a DMFU account, you agree to the following responsibilities:

  • Accuracy of Information:
    • Provide accurate and complete registration details.
    • Keep your information up to date, especially contact details and payment information.
  • Account Integrity:
    • You must not create multiple accounts using false information.
    • The account is for personal use only and must not be shared or transferred to others.
  • Confidentiality:
    • Keep your login credentials secure.
    • DMFU will not be responsible for losses arising from unauthorized access due to user negligence.

d. Account Restrictions and Prohibited Activities

Users are prohibited from the following:

  • Misrepresentation:
    • Creating fake accounts, impersonating others, or using false identities.
  • Unauthorized Use:
    • Using the platform for unauthorized financial activities, such as fraudulent coupon transactions.
  • Platform Manipulation:
    • Attempting to hack, alter, or disrupt DMFU’s systems.
  • Data Misuse:
    • Sharing or distributing the personal data of other users without consent.

Violation of these terms can lead to account suspension or permanent termination.

e. Managing and Updating Your Account Information

Users can manage their account details within the Account Settings section of the app, including:

  • Updating personal details (e.g., phone number or email).
  • Changing passwords.
  • Reviewing active subscriptions and coupon balances.

If users experience issues updating their information, they can contact DMFU Support for assistance.

f. Account Termination and Deactivation

User-Initiated Account Deactivation:

  • Users may deactivate their accounts at any time by accessing the Account Settings section.
  • Upon deactivation:
    • Subscription data and coupon balances will be retained for 60 days for refund claims or disputes.
    • After 60 days, personal data will be securely deleted in accordance with the Data Retention Policy.

DMFU-Initiated Account Suspension:

  • DMFU reserves the right to suspend or terminate accounts under the following conditions:
    • Violation of Terms and Conditions.
    • Engaging in fraudulent activities.
    • Repeated failure to comply with refund policies or mess agreements.

Appealing Account Termination:

  • Users may submit an appeal for account reactivation by contacting dailymessforu@gmail.com within 30 days of suspension.
  • Appeals will be reviewed based on the nature of the violation and supporting evidence.

g. Loss of Access Due to Device Change or Loss

If a user loses their device or changes to a new one:

  • The user can regain access by verifying their registered phone number via OTP authentication.
  • For further issues, DMFU support can assist with account recovery after verifying user identity.

h. User Responsibilities Summary

By creating an account, the user agrees to:

  • Provide Accurate Information: Ensure the correctness of all registration data.
  • Secure Their Account: Use strong passwords and avoid sharing credentials.
  • Comply with Platform Policies: Follow the Terms and Conditions and Privacy Policy.
  • Use the Platform Ethically: Avoid misuse, fraud, or violations of mess provider agreements.

i. Contact for Account Issues

For any issues related to account access, security breaches, or disputes, users can contact:

Acknowledgment and Agreement

By creating an account on DMFU, you confirm that you have read, understood, and agree to these Terms and Conditions regarding account registration and management.

3. Subscription and Meal Management

DMFU offers a flexible meal subscription system where users can purchase meal plans directly from mess providers. This section outlines the subscription structure, meal tracking, user obligations, and cancellation policies in detail.

a. Meal Subscription Plans Overview

Mess providers independently set the structure and pricing of subscription plans available on DMFU. DMFU acts as a facilitator for these plans and does not control pricing or meal availability.

Subscription plans may vary based on:

  • Meal Count: Plans are defined by the number of meals offered (e.g., 14 meals, 30 meals, 60 meals).
  • Duration: Each plan comes with a usage period (e.g., 15 days, 30 days, 45 days).
  • Pricing: Meal plan costs are determined solely by the mess provider.

b. Subscription Activation Process

To subscribe to a meal plan, users must:

  1. Select a Mess Service: Browse available mess providers and their plans.
  2. Review Subscription Details: Confirm the number of meals, duration, and price.
  3. Purchase Coupons (if required):
    • Users must purchase digital coupons within the app before subscribing.
    • Coupons can be redeemed for meal plans at a 1:1 conversion rate (₹1 = 1 coupon).
  4. Subscription Confirmation: Once a plan is selected and coupons redeemed, the subscription will be marked as active.

c. Meal Consumption and Tracking (QR-Based System)

DMFU employs a QR code meal tracking system to ensure transparent usage:

  • How It Works:
    • After completing a meal, the user scans a QR code provided by the mess owner.
    • Upon a successful scan, 1 meal will be automatically deducted from the user's active subscription balance.
  • Meal Tracking Visibility:
    • Users can view their remaining meals and subscription status in the Subscription Dashboard.
    • Real-time updates on meals consumed and remaining meals are provided.

d. Subscription Expiry and Meal Usage Policies

  • Plan Expiry:
    • Each subscription plan has a predefined validity period (e.g., 15 days, 30 days).
    • Unused meals will expire after the validity period, and no refunds will be issued for expired meals.
  • Meal Usage Rules:
    • Users can consume meals at their convenience within the plan’s validity period.
    • If a subscription expires and meals remain, the user must purchase a new plan to continue accessing the mess service.

e. Subscription Cancellation Policy

Users can cancel their meal subscription under the following conditions:

  1. Eligibility for Refunds:
    • For Plans Above 15 Meals:
      • If canceled after consuming 7 meals → Full refund of unused coupons.
      • If canceled before consuming 7 meals → 75% refund of the remaining balance (25% platform retention).
    • For Plans with 15 Meals or Less: No refunds are issued once the plan is activated.
  2. How to Cancel:
    • Users can cancel subscriptions via the Subscription Dashboard under Manage Subscription.
    • The refund (if applicable) will be processed within 7 working days for coupon-based payments.
  3. Refund Exceptions:
    • No refunds will be provided if the subscription has expired.
    • Refunds are not applicable for direct payment transactions outside the app.

f. Coupon Usage and Policies

Coupons are DMFU's in-app digital credits used for subscribing to meal plans.

  • Coupon Purchase:
    • Coupons can be purchased without any platform charges.
    • ₹1 is equivalent to 1 coupon.
  • Selling Coupons Back:
    • Users can sell back unused coupons.
    • 3% platform charge applies when selling coupons (e.g., selling 100 coupons will return ₹97).
  • Coupon Expiry:
    • Purchased coupons do not expire unless linked to a subscription plan.
    • Coupons used for an active subscription will expire when the subscription ends.

g. User Responsibilities for Subscription Management

  • Verify Plan Details: Review all subscription details before purchase, including price and meal count.
  • Ensure Timely Subscription Activation: Activate subscriptions before meal consumption to avoid service interruptions.
  • Maintain Active Coupons: Ensure a sufficient balance of coupons for subscription renewals.

h. Mess Provider Responsibilities

  • Clearly define the meal plans, including pricing, meal count, and duration.
  • Provide a functional QR code for accurate meal tracking.
  • Ensure meal availability as per the selected subscription terms.

i. Disputes Related to Subscriptions and Meals

Users can raise disputes in the following cases:

  1. Incorrect Meal Deduction:
    • If a meal is deducted without consumption due to a technical error, users must report the issue within 24 hours.
  2. Service Quality Complaints:
    • Users can submit feedback or complaints regarding food quality directly within the app's Support Section.
  3. Mess Service Failure:
    • If a mess provider fails to deliver services as promised (e.g., closing early or poor food quality):
      • Users can request mediation through DMFU support.
      • DMFU will review the case and may suspend or remove the mess provider if repeated issues occur.

j. Subscription Termination by DMFU

DMFU reserves the right to terminate a user’s subscription in cases of:

  • Fraudulent Activities: If a user attempts to misuse the QR code or subscription features.
  • Violation of Terms: Repeated failure to comply with subscription policies.
  • Service Disruption: If the mess provider discontinues service, users may be eligible for a refund based on meals remaining.

k. Modifications to Subscription Terms

DMFU reserves the right to modify subscription features and policies to improve service delivery. Users will be notified of significant changes through:

  • In-app notifications.
  • Email alerts.
  • Updated policy documentation in the Terms and Conditions section of the app.

l. Contact for Subscription Issues

For all subscription-related inquiries, users can reach DMFU’s support team:

Acknowledgment and Agreement

By subscribing to a meal plan on DMFU, users confirm that they have read, understood, and agreed to the subscription policies outlined above.

4. Payment and Refund Policies

This section outlines DMFU's policies related to payments, coupon purchases, refund eligibility, and financial handling to ensure transparency and user clarity.

a. Payment Methods and Processes

DMFU uses a coupon-based payment system, and all transactions on the platform must be completed using DMFU Coupons.

  1. Purchasing Coupons:
    • Coupons are used to pay for meal subscriptions.
    • Conversion Rate: ₹1 = 1 Coupon.
    • Payment Gateways: Coupons can be purchased using third-party payment gateways authorized by DMFU, ensuring secure transactions.
    • Charges:
      • No Platform Charges for purchasing coupons.
      • Coupons can be used to pay for subscriptions without additional service fees.
  2. Selling Coupons Back (Sell-Back Feature):
    • Users can sell back unused coupons through the Sell Back feature under Wallet Management.
    • Platform Charge: A 3% platform charge applies when selling coupons back.
      • Example: Selling 100 coupons will return ₹97 after deducting the platform charge.
    • Refund Timeline: Sell-back payments will be processed within 7 business days and transferred to the user's original payment method.
  3. Secure Payment Handling:
    • Payment Gateway Security: All payments made through DMFU are processed using PCI DSS-compliant third-party payment gateways.
    • Encryption: Payment data, including card details and UPI information, is encrypted using AES-256 encryption.
    • No Direct Cash Handling: DMFU does not handle direct cash payments or offline transactions.

b. Refund Policy for Meal Subscriptions

  1. Eligibility for Refunds (Meal-Based):
    • Applicable for Plans Above 15 Meals:
      • If cancelled after consuming 7 meals → Full refund of remaining unused coupons.
      • If cancelled before consuming 7 meals → 75% refund of the unused balance (25% platform retention).
    • Not Applicable for Plans with 15 Meals or Less:
      • No refund is issued once a subscription starts.
  2. Refund Process Steps:
    • Cancellation Request: Users must cancel their subscription through the Subscription Dashboard.
    • Automatic Calculation: Refunds will be calculated based on meals consumed.
    • Refund Timeline:
      • Coupon-Based Payments: Refund processed within 7 working days.
      • Direct Bank Payments (if applicable): Refund processed within 10-25 working days, subject to the payment processor's timeline.
    • Refund Mode: Refunds will be issued to the original payment source or returned as coupons in the DMFU wallet based on user preference.
  3. Non-Refundable Scenarios:
    • Expired Subscriptions: Once the subscription period ends, unused meals cannot be refunded.
    • Under 15 Meals Plan: Refunds are not applicable for smaller plans.
    • Subscription Completed: If all meals in a subscription have been consumed.
    • Violation of Terms: If the user is found violating DMFU policies, such as fraudulent QR scans.
  4. Refund Disputes and Appeals:
    • Technical Errors: If a meal was incorrectly deducted due to system errors.
    • Mess Service Disruption: If a mess provider fails to deliver meals without prior notice.
    • Appeal Process:
      • Users must submit a Refund Appeal Request via In-App Support within 7 days of the refund decision.
      • Investigation Timeline: DMFU will investigate and respond within 5 business days.

c. Overpayments and Duplicate Transactions

  • If a user mistakenly purchases duplicate coupons or overpays for a subscription, the excess amount will be refunded automatically within 7 working days.
  • User Responsibility: Users must notify DMFU support if an overpayment is not reflected in their Wallet Balance.

d. Payment Failures and Errors

  • Transaction Reversal: Payment gateways will automatically reverse the amount to the original payment method within 3-5 business days.
  • Pending Payments: If the payment is marked as pending, DMFU will verify with the payment processor before crediting coupons.
  • User Action: If payment issues persist, users should contact dailymessforu@gmail.com with a payment receipt and transaction ID for faster resolution.

e. Taxes and Service Fees

  • Platform Charges:
    • 0.25% service fee on Direct Bank Payments (when introduced).
    • 3% charge for selling coupons back.
  • Tax Compliance: DMFU complies with local tax regulations and applies GST where required.

f. Fraudulent Payment Handling

  • Fraud Indicators Include:
    • Attempting to manipulate coupon transactions.
    • Using unauthorized payment methods.
    • Sharing QR codes or attempting multiple scans on the same meal.
  • Consequences:
    • Immediate Account Suspension.
    • Forfeiture of Coupons and Subscriptions.
    • Legal Action: DMFU reserves the right to report fraudulent activity to relevant authorities.

g. Chargeback Policy

  • What is a Chargeback? A chargeback occurs when a user disputes a completed payment with their bank or payment service provider.
  • Policy:
    • If a chargeback request is made without contacting DMFU support first, the user’s account may be temporarily suspended until the dispute is resolved.
    • DMFU will provide transaction evidence to the payment processor if the chargeback is unjustified.

h. Payment Support and Queries

  • In-App Support Chat: Available in the Help Center.
  • Email: dailymessforu@gmail.com
  • Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM (IST)

i. User Acknowledgment and Consent

By making payments on DMFU, the user acknowledges and agrees that:

  • Coupon purchases are non-refundable unless stated under the refund policy.
  • The user is responsible for reviewing all subscription details before completing the transaction.
  • DMFU reserves the right to modify payment and refund policies with prior notice.

5. Coupon System Management and Usage Policies

DMFU uses a digital coupon system as the primary payment method for subscribing to mess services. This section provides a comprehensive breakdown of how the coupon system works, including purchasing, usage, refunds, and limitations.

a. What Are DMFU Coupons?

DMFU Coupons are digital credits that can be used exclusively within the DMFU platform to pay for meal subscriptions and related services.

  • Value Conversion: ₹1 = 1 Coupon.
  • Purpose: Coupons can be used to:
    • Purchase meal subscriptions from registered mess providers.
    • Pay for meals without direct cash transactions.
  • Non-Transferable: Coupons cannot be transferred between user accounts.

b. Purchasing Coupons

  1. How to Purchase Coupons:
    • Coupons can be purchased directly through the Wallet Section in the app.
    • Available payment methods include:
      • UPI
      • Debit/Credit Cards
      • Net Banking
      • Other digital wallets (if integrated)
  2. Minimum Purchase Limit: A minimum of 100 coupons must be purchased per transaction.
  3. Platform Charges:
    • No Platform Fee is charged while purchasing coupons.
    • Full Value: ₹500 paid = 500 coupons received.
  4. Payment Confirmation:
    • A successful coupon purchase will reflect immediately in the DMFU Wallet under My Coupons.
    • If the transaction fails but the amount is debited, the payment will be automatically reversed within 3-5 business days.

c. Using Coupons for Meal Subscriptions

  1. How to Use Coupons:
    • Select a mess provider and choose a meal subscription plan.
    • Coupons from your DMFU Wallet will be automatically deducted for the selected plan.
  2. Meal Deduction Process:
    • Upon consuming a meal, the user scans the QR code at the mess.
    • 1 Coupon is deducted per meal from the user's subscription balance.
  3. Expiration of Coupons Linked to Subscriptions:
    • Coupons allocated for a subscription plan will expire once the plan duration ends.
    • Example: If you purchase a 30-meal plan for 30 days and only consume 25 meals, the remaining 5 coupons expire after the plan duration.

d. Selling Coupons Back (Sell-Back Feature)

  1. How to Sell Coupons Back:
    • Navigate to Wallet > Withdraw Coupons.
    • Select the number of unused coupons to sell.
  2. Sell-Back Charges:
    • A 3% platform fee applies on coupon sell-backs.
    • Example: Selling 100 coupons will return ₹97 after the platform fee deduction.
  3. Refund Timeline: Refunds for sold-back coupons will be processed within 7 working days and returned to the original payment method.

e. Coupon Expiry Policy

  • Purchased Coupons (Not Linked to a Subscription): Do not expire and can be stored indefinitely in the DMFU Wallet.
  • Coupons Linked to Active Subscriptions: Expire when the subscription period ends.
  • Refunded Coupons: Coupons refunded due to subscription cancellations are valid for 90 days after the refund.

f. Coupon Limitations and Restrictions

To prevent misuse, DMFU imposes certain restrictions on coupon usage:

  • No Monetary Value Outside DMFU: Coupons are digital credits and cannot be exchanged for cash outside the platform.
  • Non-Transferable: Coupons cannot be gifted, transferred, or sold between users.
  • Single Account Use: Coupons purchased on one DMFU account cannot be used on another.
  • Restricted for External Services: Coupons can only be used for mess subscriptions and meal payments listed within the DMFU platform.

g. Refunds on Coupon Usage

Refund policies for coupon usage vary based on how the coupons were used:

  1. If Coupons Were Used for Subscriptions:
    • Refund eligibility depends on the meal-based refund policy:
      • After 7 meals consumed → Full refund of unused coupons.
      • Before 7 meals consumed → 75% refund of unused coupons.
  2. If Coupons Were Sold Back:
    • A 3% platform charge applies.
  3. Expired Coupons:
    • Coupons that expire due to unused subscription balances are non-refundable.

h. Coupon Fraud Prevention and Consequences

DMFU maintains a zero-tolerance policy for fraudulent coupon activities. Fraud includes:

  • Multiple QR Code Scans: Attempting to scan the same meal QR code multiple times.
  • Artificial Inflation: Creating multiple accounts to exploit coupon offers.
  • Unauthorized Coupon Transfers: Attempting to transfer coupons externally.

Consequences for Coupon Fraud:

  • Immediate Account Suspension.
  • Forfeiture of Coupons.
  • Legal Action (if necessary).

i. Dispute Resolution for Coupon Transactions

If a user disputes a coupon transaction, the following steps apply:

  1. Provide Documentation:
    • Users must provide:
      • Transaction receipt or order ID.
      • Relevant screenshots for validation.
  2. Resolution Timeline: DMFU will investigate and respond within 7 working days.

j. User Responsibilities for Coupon Management

Users are responsible for:

  • Reviewing Coupon Balances Regularly: Ensure adequate coupons for active subscriptions.
  • Keeping Payment Details Secure: Only use verified payment methods for purchasing coupons.
  • Following Platform Guidelines: Use coupons strictly for services provided within DMFU.

k. DMFU’s Commitment to Coupon Transparency

DMFU ensures:

  • Clear Pricing: Coupons maintain a ₹1 = 1 coupon conversion rate.
  • No Hidden Fees: Except for the 3% sell-back charge, no additional service fees apply.
  • Secure Storage: All coupon transactions are securely stored and traceable within the app.

l. Contact for Coupon Support

For assistance related to coupons, users can contact:

  • In-App Support Chat (under Help Center)
  • Email: dailymessforu@gmail.com
  • Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM (IST)

m. Acknowledgment and Agreement

By purchasing or using DMFU Coupons, you acknowledge and agree to:

  • The policies outlined above.
  • The terms regarding refunds, sell-back fees, and expiration.
  • DMFU’s right to modify coupon policies with prior notice.

6. Mess Provider Obligations and Service Policies

This section outlines the responsibilities and obligations of mess providers registered on the DMFU platform, ensuring service consistency, transparency, and user satisfaction.

a. Role of Mess Providers on DMFU

Mess providers on DMFU offer meal subscription services directly to users through the platform. While DMFU facilitates the connection and payment handling, meal service quality, pricing, and availability are controlled by the mess providers.

b. Mess Provider Account Registration and Requirements

To offer services on DMFU, mess providers must:

  1. Account Creation:
    • Register a mess owner account on the platform.
    • Provide valid business information, including:
      • Mess Name.
      • Business Address.
      • Valid Contact Information.
      • Food License or Compliance Certificate (if applicable).
  2. Bank Details Submission:
    • Mess providers must submit verified bank details for coupon withdrawals.
    • Mandatory Fields:
      • Bank Account Holder's Name.
      • Bank Account Number and IFSC Code.
      • PAN Card (if required for taxation).
  3. Approval Process: DMFU reviews all submitted documents and reserves the right to reject incomplete or unverifiable accounts.

c. Service Listing and Subscription Management

Mess providers can create and manage their own meal subscription plans through the Mess Dashboard.

  1. Defining Subscription Plans:
    • Mess providers must clearly outline:
      • Plan Type: Meal-based plans (e.g., 14 meals for 15 days, 30 meals for 30 days).
      • Pricing: Total cost of the plan (in INR, automatically converted into coupons).
      • Duration: The validity period for the subscription.
  2. Updating Subscription Plans: Providers can modify plans (e.g., price adjustments) but must give 7 days’ notice for active subscriptions.
  3. Accurate Plan Descriptions: Mess providers are required to maintain accurate meal descriptions to avoid misleading users.

d. Meal Service Quality and Delivery Standards

Mess providers must adhere to the following service quality standards:

  1. Consistent Meal Quality:
    • Meals provided must meet basic hygiene and quality standards.
    • Food should be freshly prepared and served during the agreed meal times.
  2. Portion Control: Meals should be appropriately portioned based on the plan offered.
  3. Service Timings: Providers must clearly mention meal service timings (e.g., lunch served from 12:00 PM to 2:00 PM).
  4. QR Code Management:
    • A functional QR code must be provided at the mess location for users to scan and deduct meals from their subscription.
    • QR codes must be unique for each mess location and cannot be reused for other services.

e. Financial Responsibilities for Mess Providers

  1. Receiving Payments:
    • Mess providers receive payments through coupon withdrawals only.
    • Coupons redeemed by users are converted to INR and transferred to the mess provider’s bank account.
  2. Withdrawal Process:
    • Providers can request coupon withdrawals through the Mess Dashboard.
    • Conversion Rate: 1 coupon = ₹1.
    • Platform Charge: A 3% service fee applies during coupon withdrawal.
    • Payment Timeline: Withdrawals are processed within 5 working days after the request.

f. Refund Policy Compliance for Mess Providers

Mess providers are required to honor DMFU's meal-based refund policy:

  • For Plans Above 15 Meals:
    • If canceled after 7 meals → Full refund of unused coupons.
    • If canceled before 7 meals → 75% refund of unused coupons.
  • For Plans Below 15 Meals: Refunds are not applicable once the plan is activated.

Mess Provider Responsibility:

  • Mess providers must issue refunds through the DMFU system.
  • Manual refunds outside the platform are not permitted.

g. Mess Service Cancellations and Disruptions

Mess providers must:

  • Provide Notice for Temporary Closures:
    • Notify DMFU and users at least 24 hours in advance if closing temporarily.
  • Unexpected Disruptions:
    • If a service disruption occurs without prior notice (e.g., kitchen issues, unavailability of staff):
      • Mess providers may be held responsible for refunding unused meals.
  • Permanent Discontinuation:
    • If a mess provider wishes to permanently stop using the DMFU platform, they must:
      • Clear all ongoing subscriptions and refunds.
      • Notify DMFU at least 30 days in advance.

h. Mess Provider Conduct and Responsibilities

Mess providers must:

  • Act Professionally: Maintain a respectful relationship with users.
  • Avoid Discriminatory Practices: Meals should be served fairly without bias or discrimination.
  • Maintain Cleanliness: The dining area and food preparation areas must meet basic hygiene standards.
  • Comply with Food Safety Regulations: Providers must comply with local food safety laws and licensing requirements.

i. Violations and Consequences for Mess Providers

If a mess provider violates DMFU’s service policies, the following actions may be taken:

  • Minor Violations (e.g., meal delays): Warning issued through the Mess Dashboard.
  • Repeated or Serious Violations (e.g., food complaints, fraudulent behavior):
    • Temporary Suspension: Mess services may be temporarily paused for investigation.
    • Account Termination: In cases of severe violations or repeated offenses, DMFU reserves the right to terminate the mess provider’s account permanently.

j. Mess Provider Dispute Resolution Process

If a mess provider disagrees with DMFU’s actions, they can initiate a formal dispute process:

  1. Step 1: Submit a Dispute Request:
    • Providers must submit a formal dispute request via mess support with relevant evidence (e.g., service records, complaint logs).
  2. Step 2: Investigation Period:
    • DMFU will review the submitted evidence and respond within 7 working days.
  3. Step 3: Resolution Outcome:
    • If the dispute is resolved in favor of the provider, their account will be reinstated immediately.
    • If not, the suspension or penalties will remain enforced.

k. Data Management for Mess Providers

Mess providers are required to comply with data handling policies as per DMFU’s Privacy Policy:

  • User Data: Mess providers can only access subscription data necessary for fulfilling services (e.g., active plan status, meal count).
  • Data Protection: Mess providers cannot store, share, or sell user data obtained through DMFU.
  • Confidentiality: All subscription data must be treated as confidential and used only for service delivery.

l. Contact for Mess Provider Support

For assistance related to account issues, payment delays, or service complaints, mess providers can contact:

  • Email: dailymessforu@gmail.com
  • Response Time: Within 4-5 business days.

m. Acknowledgment and Agreement

By registering as a mess provider on DMFU, you acknowledge and agree to:

  • Comply with the policies outlined above.
  • Provide quality service as described in your subscription listings.
  • Honor DMFU’s refund and service policies.

7. Intellectual Property Rights and Content Ownership

This section outlines the ownership, use, and protection of intellectual property (IP) related to the DMFU platform, including trademarks, logos, content, and user-generated materials.

a. Ownership of DMFU Intellectual Property

All intellectual property related to the DMFU platform, including but not limited to the following, is owned exclusively by DMFU (operated by Beginning Solutions):

  • Brand Elements: DMFU logo, brand name, icons, color schemes, and marketing materials.
  • Platform Design and Code: Website and app design, user interface, software architecture, and codebase.
  • Content and Documentation: Privacy policies, terms & conditions, help center articles, and official communications.
  • Proprietary Technologies: The QR code meal tracking system and the coupon-based payment system used within the app.

b. Trademark Protection

The DMFU name and logo are registered trademarks of Beginning Solutions Pvt. Ltd. Unauthorized use of these trademarks is strictly prohibited.

  • Permitted Usage: Mess providers using DMFU services may display the DMFU logo for promotional purposes only if authorized.
  • Prohibited Usage:
    • Modify or alter the DMFU logo.
    • Use the DMFU name for personal gain, endorsements, or partnerships without written permission.

c. User-Generated Content (UGC)

User-Generated Content (UGC) refers to content created and shared by users or mess providers on the DMFU platform, including:

  • Ratings and Reviews: User feedback on mess services.
  • Mess Listings and Descriptions: Content uploaded by mess providers to describe their services and plans.

Ownership of UGC:

  • Users and mess providers retain ownership rights over the content they create.
  • By posting UGC on DMFU, the user grants DMFU a non-exclusive, royalty-free license to:
    • Display, reproduce, and distribute the content within the platform for operational purposes.
    • Use UGC in promotional materials, with due credit when applicable.

d. License for Platform Usage

DMFU grants users and mess providers a limited, non-transferable, revocable license to:

  • Access and Use: Use the DMFU app and website for personal use or business operations as per platform guidelines.
  • Download and Display Content: Access information such as subscription details, menus, and reports within the app for service-related purposes only.

Restrictions:

  • Users may not:
    • Reverse engineer, modify, or replicate DMFU’s software.
    • Use the platform for commercial resale without authorization.

e. Infringement of Intellectual Property Rights

DMFU is committed to protecting its intellectual property and preventing unauthorized use. Violations include:

  • Copying Platform Features: Replicating DMFU’s coupon system, QR code meal tracking, or mess dashboard layout.
  • Trademark Misuse: Using DMFU’s name, logo, or design elements without permission.
  • Content Theft: Using or distributing DMFU-generated content (e.g., terms & policies) without consent.

Consequences for IP Infringement:

  • Account Suspension: DMFU reserves the right to suspend accounts involved in IP violations.
  • Legal Action: DMFU may pursue legal remedies, including cease and desist orders and financial penalties for damages.

f. Reporting Intellectual Property Violations

  1. Submit a Complaint: File a report through dailymessforu@gmail.com with the subject line: IP Violation Report.
  2. Provide Supporting Documentation: Proof of ownership (e.g., trademark registration, copyrights) and a description of the infringing content with evidence.
  3. Review Process: DMFU will acknowledge the complaint within 5 working days. Investigations may take up to 15 working days, with appropriate actions taken based on findings.

g. Use of Third-Party Intellectual Property on DMFU

DMFU may integrate or display third-party content on the platform, including:

  • Payment Gateway Logos (e.g., Razorpay, cashfree)
  • Service Provider Content: Mess listings and food photography provided by the mess owners.

Use of Third-Party Content:

  • Third-party intellectual property is displayed for informational and functional purposes only.
  • DMFU does not claim ownership of third-party trademarks or service marks used within the platform.

h. Content Removal Rights

DMFU reserves the right to remove any content that violates these Intellectual Property Terms, including:

  • False Reviews: Content designed to mislead or defame mess providers or DMFU services.
  • Inappropriate or Offensive Content: Including discriminatory or harmful language in mess descriptions or reviews.

Procedure for Content Removal:

  • DMFU will notify the content owner and provide reasons for the removal.
  • Content owners can appeal the decision within 7 days of removal.

i. Protection Against Unauthorized Use Outside the Platform

DMFU’s intellectual property is protected against use in external platforms, including:

  • Competing Applications: Unauthorized replication of the platform’s coupon system or QR-based meal tracking.
  • Public Forums and Social Media: Unauthorized reposting of DMFU policies, terms, or service descriptions.

j. Intellectual Property Changes and Policy Updates

DMFU reserves the right to modify this Intellectual Property Rights Policy under the following conditions:

  • Platform Enhancements: If DMFU develops new proprietary features, the policy will be updated to reflect those additions.
  • Legal Changes: If changes to intellectual property laws occur, DMFU will modify its policies accordingly.
  • Notification: Significant updates will be communicated through in-app notifications and email alerts.

k. User Acknowledgment and Agreement

By using DMFU, users and mess providers acknowledge and agree that:

  • DMFU retains ownership of all platform features and proprietary systems.
  • Users will respect trademark, copyright, and IP laws when interacting with the platform.
  • Violations of DMFU’s intellectual property terms may result in account suspension or legal action.

l. Contact Information for IP Matters

For questions related to intellectual property or to request content removal, users can contact:

m. Summary of Key User Restrictions for Clarity:

  • Do not: Modify or redistribute DMFU’s software.
  • Do not: Use DMFU’s logo or name without permission.
  • Do not: Share proprietary content (e.g., terms, policies, code).

8. Limitation of Liability and Dispute Resolution

This section clarifies the extent of DMFU's liability and establishes the procedures for resolving disputes between users, mess providers, and the platform.

a. Limitation of Liability

DMFU provides its platform and services on an "as-is" and "as-available" basis. While the platform strives for optimal performance and reliability, certain limitations apply to DMFU’s liability in various situations.

1. Platform Access and Service Availability

  • No Guarantee of Uninterrupted Service:
    • DMFU does not guarantee continuous, error-free, or secure access to the platform at all times.
    • Temporary disruptions may occur due to:
      • Scheduled maintenance.
      • Network outages or server issues.
      • External third-party service failures (e.g., payment gateways).
  • Limitation of Liability:
    • DMFU shall not be held liable for losses incurred due to service disruptions, including:
      • Missed meals due to temporary app outages.
      • Delays in coupon transactions.
      • Temporary unavailability of mess services due to provider-side issues.

2. Mess Services and Quality Control

DMFU acts as a facilitator between users and mess providers.

  • DMFU’s Limited Responsibility:
    • DMFU does not control:
      • The quality of meals served.
      • Hygiene standards at mess locations.
      • Delivery timings and portion sizes.
  • Mess Provider Accountability:
    • Mess providers are fully responsible for fulfilling their meal plans as described in their listings.
    • Users should directly report service quality issues to mess providers using the app’s feedback system.
  • Exclusion of Liability:
    • DMFU shall not be liable for:
      • Foodborne illnesses.
      • Delays in meal preparation.
      • Service variations from the original plan listed.

3. Financial Transactions and Coupon Handling

  • Coupon Refunds and Sell-Back Charges:
    • Refunds and sell-back transactions are governed strictly by DMFU’s Refund Policy.
    • DMFU is not responsible for:
      • User error in coupon purchases.
      • Losses due to coupon expiration.
  • Failed Transactions:
    • If a payment fails due to technical issues on a third-party payment gateway, DMFU shall not be held responsible beyond facilitating the standard refund process outlined under Payment Policies.

4. Data and Security Breaches

  • Security Measures:
    • DMFU employs AES-256 encryption and secure payment gateways to protect user data.
  • Liability Limitation:
    • DMFU shall not be liable for damages resulting from:
      • User negligence (e.g., weak passwords).
      • Unauthorized access due to shared login credentials.
      • External cyberattacks beyond DMFU’s control.

5. Indirect, Incidental, or Consequential Damages

  • DMFU shall not be liable for:
    • Loss of profits or revenue due to platform disruptions.
    • Emotional distress caused by service quality issues.
    • Losses from delayed refunds beyond the specified timeline.

b. Dispute Resolution Process

To ensure fairness and transparency, DMFU has established a structured dispute resolution process for resolving disagreements between users, mess providers, and the platform.

1. Scope of Dispute Resolution

  • This dispute resolution process applies to conflicts involving:
    • Refund Denials: Disputes related to meal cancellations and coupon refunds.
    • Service Quality Issues: User dissatisfaction with meal quality or service delays.
    • Subscription Errors: Disputes involving incorrect subscription charges or meal tracking errors.
    • Mess Provider Payments: Delays or errors in coupon withdrawals.

2. Informal Resolution (Mandatory First Step)

  • User’s Responsibility: The user must attempt to resolve disputes by contacting DMFU Support at dailymessforu@gmail.com.
  • Support Review:
    • DMFU support will acknowledge the dispute within 2 business days.
    • A support agent will attempt to resolve the matter within 7 business days by:
      • Investigating transaction records.
      • Communicating with the involved mess provider.

3. Formal Dispute Escalation (If Unresolved)

  • Initiating a Formal Complaint: Submit a formal complaint via email to dailymessforu@gmail.com with the subject line: Formal Dispute Request.
  • Required Information:
    • User's full name and registered contact information.
    • Description of the dispute.
    • Evidence (e.g., receipts, screenshots, service history).
  • Internal Review Process:
    • DMFU will review the formal dispute and provide a decision within 15 working days.
    • If the dispute involves a financial refund, a final decision will be based on the refund policy criteria.

4. Arbitration Clause (For Unresolved Disputes)

If the dispute remains unresolved after DMFU's formal review, both parties agree to mandatory arbitration as the final step before pursuing legal action:

  • Arbitration Rules:
    • Arbitration shall be conducted by a mutually agreed third-party arbitrator.
    • The arbitration will take place in Pune, India, unless both parties agree to virtual arbitration.
  • Arbitration Costs:
    • Each party will bear its own legal fees.
    • DMFU will cover administrative arbitration costs if the decision favors the user.
  • Binding Decision: The arbitration decision will be final and legally binding on all parties.

5. Governing Law and Jurisdiction

  • Jurisdiction: These Terms are governed by the laws of India.
  • Exclusive Jurisdiction: Any legal action (if required beyond arbitration) shall be subject to the courts located in Pune, India.

6. Time Limit for Dispute Filing

All disputes must be reported within 30 days from the date of the incident. Disputes reported beyond this period may not be eligible for resolution.

c. Limitation of Liability Summary Table:

Scenario DMFU's Liability User Responsibility
Platform Downtime Not liable for technical disruptions Report persistent issues to support
Mess Service Quality Not liable for food quality Rate mess providers fairly
Coupon Refund Errors Liable as per refund policy only Use coupons within subscription period
Data Breaches (User Fault) Not liable if due to user negligence Maintain strong passwords
Failed Payment Gateway Issues Limited to refund processing only Provide valid proof of failed payment

d. Contact Information for Dispute Handling

For any disputes or questions related to this section, users can contact:

e. Acknowledgment and Consent

By using the DMFU platform, you acknowledge and agree to:

  • The limitations of liability outlined above.
  • The dispute resolution process, including mandatory arbitration.
  • DMFU’s right to modify dispute policies with prior notice.

9. Termination and Suspension Policies

This section outlines the conditions under which DMFU may terminate or suspend a user's or mess provider's access to the platform, along with the related procedures and consequences. It ensures transparency and sets clear expectations for all parties using the platform.

a. Account Termination and Suspension Overview

DMFU reserves the right to terminate or suspend user accounts under specific conditions to ensure compliance with platform policies, prevent misuse, and maintain service integrity.

  • Suspension: A temporary restriction on account access, usually pending review or correction of policy violations.
  • Termination: A permanent closure of the account, with all associated services discontinued.

b. Grounds for Account Suspension or Termination

The following circumstances may lead to account suspension or termination for both users and mess providers:

  • Violations of Terms and Conditions
    • Misuse of the coupon system.
    • Attempting to bypass the QR meal tracking system.
    • Unauthorized distribution or resale of coupons.
    • Providing false information during registration.
  • Financial Misconduct and Fraud
    • For Users:
      • Repeated attempts to claim false refunds.
      • Engaging in fraudulent coupon transactions.
      • Filing unauthorized chargebacks after valid transactions.
    • For Mess Providers:
      • Manipulating meal counts or overcharging for services.
      • Withholding meal services after receiving coupon payments.
  • Inappropriate Conduct and Platform Misuse
    • Harassing mess providers or DMFU staff.
    • Submitting false ratings or reviews to harm mess reputation.
    • Using offensive language or hate speech within the app.
  • Security Violations and Data Misuse
    • Attempting to hack or gain unauthorized access to DMFU systems.
    • Sharing confidential user data without consent.
    • Mess providers exporting or misusing user data.
  • Non-Payment or Charge Failures
    • For Users: Failure to clear pending payments for coupon purchases.
    • For Mess Providers: Failing to meet financial obligations related to coupon withdrawals.
  • Legal Violations
    • Engaging in any activity deemed illegal under Indian law, including tax evasion or unauthorized food sales without proper licensing.

c. Suspension and Termination Procedures

DMFU follows a structured process for suspending or terminating accounts to ensure fairness and clarity.

  1. Investigation and Warning Process
    • DMFU will first conduct a preliminary investigation upon noticing a policy violation.
    • If the violation is confirmed:
      • A warning notice will be issued via email and the in-app notification system.
      • The user or mess provider will be given 5 working days to respond and correct the violation.
  2. Suspension Protocol
    • Temporary Suspension:
      • Account access will be restricted temporarily.
      • Users will be unable to subscribe to new mess services or purchase/sell back coupons.
      • Mess Providers will be unable to accept new subscriptions or withdraw coupons.
    • Reactivation Process:
      • Users can appeal for reactivation by contacting dailymessforu@gmail.com with a valid explanation.
      • DMFU will review the appeal within 7 working days.
  3. Account Termination Protocol
    • Account Deactivation:
      • The account will be permanently deactivated.
      • All active subscriptions will be terminated immediately.
      • Users will lose access to remaining coupons and active services.
      • Mess providers will no longer be able to list meal plans or withdraw pending coupons.

d. Refund Policy in Case of Suspension or Termination

Refunds will vary depending on the reason for the account suspension or termination:

  • User Account Termination
    • Eligible for Refund:
      • If the user’s account is terminated for non-fault reasons (e.g., DMFU discontinuing service).
      • Coupons for unconsumed meals will be refunded based on the meal-based refund policy.
    • Not Eligible for Refund:
      • If the termination is due to fraud, policy violations, or financial misconduct.
  • Mess Provider Account Termination
    • Pending Coupon Withdrawals:
      • If terminated for policy violations, pending coupon withdrawals may be withheld or used to cover platform losses.
    • Unfulfilled Subscriptions:
      • If a mess provider is terminated while active subscriptions are ongoing, users will receive full refunds of unused coupons from the mess’s pending balance.

e. Reinstatement Process (Appeals)

Both users and mess providers can appeal a termination decision under the following conditions:

  1. Submit a Written Appeal:
  2. Required Documents:
    • Proof of identity.
    • Description of the situation.
    • Supporting evidence (if applicable).
  3. Review Timeline:
    • DMFU will review appeals within 10 business days.
    • If the appeal is successful, the account will be reinstated with a final warning issued.

f. Consequences of Permanent Termination

Upon permanent termination:

  • User Data Handling:
    • Personal data will be deleted in accordance with the Data Retention Policy.
  • Coupon Handling:
    • Unused coupons will be forfeited without refund if termination results from policy violations.
  • Legal Action:
    • DMFU reserves the right to pursue legal action for damages if the termination resulted from fraudulent activity.

g. Termination by User Request (Voluntary Account Closure)

Users may voluntarily close their accounts by:

  1. Navigating to Account Settings > Close Account.
  2. Confirming identity via OTP verification.
  3. Post-Closure Handling:
    • Remaining coupons will be refunded based on refund policies.
    • User data will be deleted within 60 days, except for legally required records.

h. DMFU’s Right to Modify Suspension and Termination Policies

DMFU reserves the right to:

  • Modify this Termination and Suspension Policy if operational, legal, or compliance changes arise.
  • Users will be notified of major updates via in-app notifications and email communication.

i. Contact Information for Account Issues and Appeals

For questions or appeals related to account suspension or termination, contact:

j. Acknowledgment and Agreement

By using the DMFU platform, you acknowledge and agree to:

  • The conditions outlined above for account suspension and termination.
  • DMFU’s right to enforce these policies to maintain platform integrity and security.
  • Your responsibility to comply with all platform guidelines to avoid account actions.

This section defines the legal framework under which DMFU operates, the applicable jurisdiction, and how DMFU ensures compliance with national laws and regulations.

a. Governing Law and Jurisdiction

DMFU is a platform operated by Beginning Solutions, headquartered in India. As such, the platform is governed by the laws of India.

  • Jurisdiction:
    • All matters related to these Terms and Conditions, including disputes, are governed by the laws of India.
    • Any legal proceedings or claims arising from the use of the platform will be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

b. Compliance with Indian Laws and Regulations

DMFU strictly complies with applicable Indian laws, including but not limited to:

  • The Information Technology Act, 2000 (IT Act):
    • Governs digital transactions and defines standards for handling personal and sensitive data.
  • Information Technology (Reasonable Security Practices and Procedures) Rules, 2011:
    • Specifies data protection requirements for platforms handling user data.
  • Consumer Protection Act, 2019:
    • Ensures fair treatment of consumers, including transparent subscription terms and refund policies.
  • Goods and Services Tax (GST) Act, 2017:
    • DMFU complies with GST regulations where applicable on services offered through the platform.

c. Cross-Border Legal Compliance (if applicable)

DMFU currently operates exclusively within India. If expanded to other regions in the future, DMFU will ensure compliance with:

  • Local consumer protection laws.
  • Data protection frameworks (e.g., GDPR for Europe).

d. Regulatory Obligations for Mess Providers

Mess providers using the DMFU platform must comply with the following:

  • Business Licensing and Food Safety Compliance:
    • Possession of required licenses for food service operations under the Food Safety and Standards Authority of India (FSSAI) regulations.
    • Adherence to hygiene and safety standards as per FSSAI guidelines.
  • Tax Compliance:
    • Mess providers are responsible for ensuring compliance with:
      • GST regulations (if applicable based on turnover).
      • Income tax filings for revenue generated via the DMFU platform.

e. Data Protection and Privacy Compliance

DMFU adheres to national data protection standards to safeguard user information.

  • Data Handling Standards (Indian IT Rules 2011):
    • Consent Management: DMFU collects personal data with explicit user consent.
    • Data Storage: All personal data is stored on secure servers within India.
    • Data Retention: User data is retained only as long as required for service fulfilment and regulatory purposes.
  • Third-Party Services Compliance:
    • DMFU integrates with third-party payment gateways that are PCI DSS-compliant for secure financial transactions.
    • DMFU ensures that third-party services used for analytics and security meet Indian data protection standards.

f. Legal Disclosures and Cooperation with Authorities

DMFU may disclose user data to legal authorities under the following conditions:

  • Legal Requests: Upon receipt of a valid legal order, such as a court-issued warrant or government directive.
  • Regulatory Audits: To comply with regulatory audits conducted by Indian authorities.
  • Fraud Investigations: If a user is involved in fraudulent activities, data may be shared with law enforcement for investigation.

g. Force Majeure Clause

DMFU shall not be held liable for the failure to perform its obligations under these Terms if the failure is due to force majeure events, including:

  • Natural disasters (e.g., earthquakes, floods).
  • Government-imposed lockdowns or restrictions.
  • Acts of terrorism or war.
  • Major technical outages beyond DMFU’s control (e.g., nationwide internet failure).

Impact: DMFU will take reasonable steps to restore services but shall not be held accountable for service disruptions caused by force majeure events.

h. Consequences of Non-Compliance by Users and Mess Providers

If users or mess providers violate applicable laws while using DMFU, the following actions may be taken:

  • Account Termination: Permanent removal from the platform for legal violations.
  • Financial Penalties: DMFU reserves the right to deduct coupons or service credits for non-compliance.
  • Legal Action: DMFU may pursue legal remedies, including seeking damages for financial losses caused by the violation.

i. Amendments to Legal and Compliance Policies

DMFU reserves the right to update this Governing Law and Compliance section under the following conditions:

  • Changes in Indian Law: If data protection, consumer rights, or taxation laws are updated.
  • Expansion to New Regions: If DMFU expands to regions outside India, this section will be updated to reflect compliance with local regulations.
  • Notification: Users will be informed of significant changes through in-app notifications and email alerts.

j. User Acknowledgment and Agreement

By using the DMFU platform, you acknowledge and agree that:

  • DMFU operates under the jurisdiction of India.
  • Users and mess providers must comply with applicable laws, including food safety, data protection, and consumer protection laws.
  • Violations of legal requirements may result in account suspension or legal consequences.

k. Contact Information for Legal Queries

For legal concerns or clarifications related to governing law and compliance:

  • Legal Department: dailymessforu@gmail.com
  • Support Team: dailymessforu@gmail.com
  • Registered Office Address:

    • Beginning Solutions,
    Office Ganpati Matha New Ahire Gaon,
    Pune, Maharashtra, 411058, India.

l. Key Takeaways for Users and Mess Providers:

  • DMFU operates under Indian law and complies with data protection standards.
  • Mess providers must ensure FSSAI licensing and tax compliance.
  • DMFU will disclose data only under valid legal authority.
  • Users must acknowledge legal updates via the app before continuing service use.

11. Amendments and Changes to Terms

This section outlines DMFU's right to modify, update, and amend its Terms and Conditions and describes how such changes will be communicated to users and mess providers.

a. Right to Amend Terms and Conditions

  • DMFU reserves the right to modify, update, or amend these Terms and Conditions at any time to:
    • Align with changes in laws and regulations (e.g., data protection laws, FSSAI standards).
    • Reflect platform improvements, such as new features or subscription models.
    • Address security updates or adjustments to ensure platform safety.
    • Modify policies for better user experience or clarity.

b. Types of Amendments That May Occur

  • Service Adjustments: Changes to meal subscription plans, pricing models, or the coupon system.
  • Refund and Payment Policy Updates: Modifications in refund timelines, platform charges, or sell-back fees.
  • Security and Privacy Enhancements: Adjustments related to data handling practices and security standards.
  • Dispute Resolution Mechanisms: Changes in the arbitration process or escalation methods.
  • Legal Compliance Changes: Updates to comply with new legal frameworks or government mandates.

c. How Amendments Will Be Communicated

  • In-App Notifications: A notification will appear in the DMFU Dashboard or Account Settings section. Users will be required to acknowledge the changes before proceeding with further platform use.
  • Email Alerts: A detailed summary of the amended sections will be sent to the registered email addresses of all users and mess providers.
  • Official Website Announcement: The updated Terms and Conditions will be available on DMFU’s official website.

d. Effective Date of Amendments

  • Standard Amendments: Changes will take effect 15 days after notification, allowing users time to review the updates.
  • Immediate Amendments (for Security or Legal Compliance): If amendments relate to security patches, fraud prevention, or urgent legal obligations, they will take effect immediately.

e. User Acknowledgment and Consent for Amendments

  • Continued Use as Consent: By continuing to use DMFU services after the effective date of any amendment, users and mess providers automatically accept the updated Terms and Conditions.
  • Explicit Consent (for Major Changes): For substantial changes affecting financial policies, subscription models, or data practices, DMFU may require explicit consent through a re-acceptance process in the app.

f. User Rights Regarding Amendments

  • Right to Discontinue Services: Users may choose to stop using DMFU and request a voluntary account termination through the Account Settings section.
  • Right to Clarify Amendments: Users can seek clarification by contacting dailymessforu@gmail.com before the amendment's effective date.

g. Retroactive Application of Terms (if applicable)

  • Non-Retroactive Changes: Amendments will generally not apply retroactively to past transactions or services already completed.
  • Retroactive Changes (Only for Legal Compliance): If legal requirements necessitate retroactive application, DMFU will notify users explicitly in advance.

h. Amendment History and Record Maintenance

  • Version Control: Each update will include a version number and date of revision for clarity.
  • Access to Previous Versions: Users can request access to previous versions of the Terms and Conditions for reference via dailymessforu@gmail.com.

i. Special Cases Requiring Amendments

  • Launch of New Services: e.g., additional subscription plans, expanded payment methods.
  • Mergers or Acquisitions: If DMFU undergoes a merger or acquisition, policies may be updated to align with new business structures.
  • Regulatory Changes: If a legal mandate requires immediate policy adjustments.

j. Mess Provider-Specific Amendments

  • Subscription Management Policies: Changes to how meal plans are structured or advertised.
  • Payout Structures: Adjustments to coupon withdrawal fees or payment timelines.
  • Service Quality Standards: Updates to hygiene compliance or service requirements.

k. Consequences of Not Accepting Amendments

  • User Accounts: Access to DMFU services will be restricted after the amendment's effective date. Remaining coupons can be refunded based on the standard refund policy.
  • Mess Provider Accounts: Mess services will be suspended, and any active subscriptions will be terminated with unused coupons refunded to the users.

l. Contact Information for Amendment-Related Queries

m. Summary of Key Amendment Principles:

  • DMFU reserves the right to modify its Terms and Conditions.
  • Users will be notified of all significant amendments.
  • Major changes will require explicit consent.
  • Users retain the right to terminate accounts if they disagree with amendments.

n. User Acknowledgment and Agreement

By continuing to use DMFU services, you acknowledge and agree to:

  • DMFU’s right to update and amend its Terms and Conditions.
  • Regularly review policy changes communicated via in-app notifications or emails.
  • Comply with the latest version of these terms as part of your continued use of the platform.

12. Severability and Enforcement

This section defines how the Terms and Conditions are enforced and how individual clauses are treated if any part is found unenforceable or invalid under the law. It ensures the continued effectiveness of DMFU’s policies and user accountability.

a. Definition of Severability

Severability refers to the principle that if any part of these Terms and Conditions is found to be invalid, unenforceable, or illegal under applicable laws, the remaining sections shall continue to be fully effective and enforceable.

b. Legal Validity and Partial Enforceability

  • Automatic Modification: The invalid portion will be modified only to the extent necessary to comply with the law while preserving the original intent of the clause.
  • Continued Effectiveness: All other unaffected provisions will continue to be binding and enforceable as originally intended.
  • Example: If a law invalidates a refund restriction but allows partial refunds, DMFU may adjust the refund policy to comply while preserving its general structure.

c. Non-Waiver of Rights and Enforcement Consistency

  • Non-Waiver Clause: Failure by DMFU to enforce a provision of the Terms at any given time does not waive DMFU’s right to enforce it in the future.
  • Example: If DMFU does not penalize a user for a minor coupon misuse incident once, it does not prevent DMFU from enforcing the rule against future violations.
  • Consistency in Enforcement: DMFU ensures consistent enforcement of these Terms across all users and mess providers to maintain fairness. No party shall receive preferential treatment unless explicitly stated under a separate agreement.

d. Severability in the Context of Legal Disputes

  • Isolated Impact: Only the affected clause will be modified or voided, while the rest of the Terms remain enforceable.
  • Judicial Adjustment: Courts may modify the invalid portion to the minimum extent required to comply with legal standards.

e. Situations Where Severability May Apply

  • Legal Revisions: If new data protection laws alter user consent requirements, DMFU will update the related policies without affecting unrelated sections.
  • Service Changes: If DMFU discontinues a feature (e.g., direct UPI payments), all clauses referring to direct UPI payments will be voided without affecting other payment methods.
  • Data Handling Compliance: If a provision on data retention conflicts with evolving privacy laws, only the conflicting part will be revised.

f. Consequences of Unenforceability on User Obligations

  • User Obligations Remain Binding: Users must continue to comply with the remaining valid terms, including:
    • Subscription Policies
    • Payment and Refund Terms
    • Code of Conduct
  • Mess Provider Obligations Remain Binding: Mess providers must continue to fulfill their obligations, including:
    • Service Quality
    • Subscription Fulfillment
    • Data Protection Standards

g. Enforcement Rights of DMFU

  • Take Corrective Actions: If a user or mess provider violates any remaining enforceable clauses.
  • Suspend or Terminate Accounts: For repeated non-compliance, even if a related clause has been declared invalid.

h. Reporting Unenforceable Terms and Seeking Clarifications

i. Acknowledgment of Severability and Agreement by Users

  • If a provision in these Terms and Conditions becomes invalid, the remaining terms remain fully binding.
  • Users will continue to comply with the unaffected terms and policies.
  • DMFU reserves the right to update unenforceable terms to align with legal standards.

j. Key Takeaways for Users and Mess Providers:

  • If one part of the Terms becomes invalid, the rest remain enforceable.
  • DMFU maintains the right to enforce all other policies even if a minor clause is adjusted.
  • Users and mess providers must comply with the valid portions of the agreement.

k. Contact Information for Legal Clarifications

For questions regarding severability, legal compliance, or clarifications:

l. User Acknowledgment and Agreement

  • You understand the severability clause and agree to its application.
  • DMFU has the right to enforce the remaining sections of these Terms even if parts are modified.
  • You agree to be bound by all valid and enforceable terms.

13. User Responsibilities and Code of Conduct

This section outlines the expected behavior of users and their responsibilities while using the DMFU platform, ensuring a respectful, secure, and efficient environment for all parties involved.

a. General Responsibilities of Users

By using DMFU, users agree to:

  1. Honest and Lawful Use:
    • Use the platform for legitimate purposes only.
    • Avoid any activity that violates Indian law or DMFU’s policies.
  2. Accurate Information:
    • Provide truthful and complete personal details during account registration, including:
      • Full Name
      • Valid Phone Number
      • Payment Information (if required)
  3. Account Security:
    • Maintain the confidentiality of login credentials.
    • Use a strong password and avoid sharing account access.
    • Immediately report suspicious activity to DMFU support.
  4. Compliance with Policies:
    • Follow all applicable Terms and Conditions, including:
      • Subscription Management Policies
      • Payment and Refund Terms
      • Mess Service Usage Policies

b. Prohibited Conduct on DMFU

Users are strictly prohibited from engaging in the following behaviors:

  1. Fraudulent Activities:
    • Submitting false refund claims.
    • Creating multiple accounts for personal gain.
    • Using fake identities during registration.
  2. Service Misuse:
    • Manipulating the QR code meal tracking system.
    • Attempting to bypass payment methods or the coupon system.
  3. Harassment and Abuse:
    • Using offensive language or threats against mess providers, other users, or DMFU staff.
    • Submitting defamatory or false reviews.
  4. Unauthorized Content Use:
    • Sharing copyrighted material without permission.
    • Using DMFU's branding, logos, or trademarks without prior approval.
  5. Technical Manipulation:
    • Attempting to hack or alter the platform’s code.
    • Using third-party software to interfere with platform functionality.

c. Financial Responsibilities of Users

Users must:

  1. Maintain a Positive Coupon Balance:
    • Ensure sufficient coupons in their wallet before subscribing to meal plans.
  2. Clear Pending Payments Promptly:
    • Settle any outstanding balances related to coupon purchases.
  3. Follow Refund Policies:
    • Users are responsible for understanding and adhering to the meal-based refund policy.
  4. Prohibited Financial Conduct:
    • Initiating unauthorized chargebacks after receiving services.
    • Attempting to resell or transfer coupons outside the platform.

d. Ethical Use of Mess Services

Users must respect the operational guidelines of mess providers:

  1. Proper Subscription Management:
    • Subscribe only to plans suitable for their meal requirements.
  2. Respect Meal Timings:
    • Follow the mess provider’s specified meal timings.
  3. Meal Consumption Compliance:
    • Avoid using QR codes to claim meals without actual consumption.

e. Content Contribution Guidelines (User Reviews and Feedback)

Users may submit ratings, reviews, and feedback about their experience with mess services. However, all submissions must comply with the following:

  • Accuracy: Provide genuine feedback based on personal experience.
  • Respectfulness: Avoid using offensive, discriminatory, or defamatory language.
  • No False Claims: Do not submit fabricated reviews or ratings to manipulate mess rankings.

f. Reporting Misconduct and Violations

Users are encouraged to report any violations of the Code of Conduct observed on the platform:

  • In-App Reporting: Use the Report Issue feature under the respective mess listing.
  • Email: Send detailed reports to dailymessforu@gmail.com with evidence.

g. Consequences of Violations (User Accountability)

Failure to comply with these responsibilities may result in:

  1. Warnings and Temporary Restrictions:
    • DMFU may issue formal warnings for minor violations.
    • Temporary restrictions may include:
      • Inability to subscribe to new meal plans.
      • Limited access to certain platform features.
  2. Account Suspension or Termination:
    • Accounts may be suspended or permanently terminated for:
      • Repeated violations.
      • Involvement in fraudulent activity.
  3. Coupon Forfeiture:
    • DMFU reserves the right to withhold coupon balances if violations directly relate to misuse of the coupon system.
  4. Legal Action:
    • Severe violations, such as financial fraud, may result in legal proceedings under applicable Indian laws.

h. User Cooperation in Platform Investigations

In the event of a policy violation or complaint, users are expected to:

  • Cooperate with DMFU’s investigation process.
  • Provide requested documents or proof regarding the issue (e.g., screenshots, payment receipts).

i. User Responsibilities for Data Privacy and Security

Users are required to:

  • Protect Personal Information: Avoid sharing sensitive account information with third parties.
  • Comply with Data Protection Laws: Refrain from misusing another user's data accessed through the platform.

k. Rights of DMFU to Enforce the Code of Conduct

DMFU reserves the right to:

  • Enforce the Code of Conduct through automated and manual reviews.
  • Disable platform features or restrict accounts for non-compliance.
  • Take appropriate actions, including legal action, for severe breaches.

l. Contact Information for User Support and Reporting Violations

For assistance or reporting violations, users can contact:

m. Key Takeaways for Users

  • Use the Platform Responsibly: Avoid fraud, harassment, or misuse of the QR system.
  • Follow Payment Rules: Maintain a valid coupon balance and respect refund policies.
  • Respect Mess Providers: Provide genuine feedback and comply with meal service guidelines.
  • Report Violations: DMFU encourages transparency and offers a formal reporting process.

n. User Acknowledgment and Agreement

By continuing to use DMFU services, you confirm that:

  • You understand and agree to the User Responsibilities and Code of Conduct.
  • You will use the platform ethically and respectfully.
  • Violations of this Code may result in account suspension, termination, or legal action.

14. Mess Provider Code of Conduct and Responsibilities

This section outlines the standards of behavior, operational guidelines, and service responsibilities for mess providers using the DMFU platform. It ensures fairness, service quality, and accountability for all parties involved.

a. General Responsibilities of Mess Providers

  • Deliver Quality Services: Provide high-quality meals with proper hygiene standards.
  • Maintain Transparency: Clearly display meal plans, pricing, and service limitations.
  • Respect User Rights: Ensure respectful interactions with all DMFU users.
  • Comply with Platform Policies: Adhere to DMFU’s Terms, including refund and cancellation policies.

b. Mess Registration and Legal Compliance Requirements

  • Business Registration:
    • Provide valid business registration details, including:
      • Mess Name
      • Business Address
      • Contact Information
  • Food Safety Compliance:
    • Ensure compliance with the Food Safety and Standards Authority of India (FSSAI).
    • Maintain proper food safety licenses and certificates where applicable.
  • Bank Account Submission:
    • Provide accurate bank account details for coupon withdrawals, including:
      • Account Holder Name
      • Account Number
      • IFSC Code

c. Service Listing and Subscription Management

  • Subscription Plans Management:
    • Define clear meal plans, specifying:
      • Number of Meals (e.g., 14 meals, 30 meals, 60 meals).
      • Validity Duration (e.g., 15 days, 30 days).
      • Pricing (in INR, automatically converted to coupons).
    • No Hidden Charges: All fees and charges must be clearly mentioned in the plan description.
  • Updating Service Details:
    • Mess providers can modify plans but must give 7 days' notice for active subscribers.
    • Any price changes will apply only to new subscribers.
  • Subscription Fulfillment:
    • Ensure timely service delivery during the meal subscription period.
    • Provide meals as described during the subscription purchase.

d. Meal Quality and Hygiene Standards

  • Food Quality Requirements:
    • Meals should be freshly prepared and meet basic nutritional standards.
    • Food must not be expired, spoiled, or unsafe for consumption.
  • Hygiene and Cleanliness:
    • Maintain proper hygiene standards in cooking and serving areas.
    • Staff must follow sanitation protocols, including the use of gloves and hairnets.

e. QR Code Management for Meal Tracking

  • Unique QR Code: Each mess must have a unique QR code for meal scanning.
  • QR Code Placement: The code should be easily accessible for users during meal collection.
  • Technical Responsibility: If the QR code is damaged or non-functional, it must be replaced immediately through the Mess Dashboard.

f. Financial Responsibilities and Coupon Management

  • Receiving Payments:
    • All payments are facilitated through the DMFU coupon system.
    • Conversion Rate: ₹1 = 1 Coupon.
  • Coupon Withdrawals:
    • Mess providers can withdraw coupons as INR to their linked bank account.
    • Platform Charges: A 3% platform charge applies during coupon withdrawal.
  • Refund Handling:
    • Refunds must comply with DMFU's meal-based refund policy:
      • Above 15 Meals: Full refund after consuming 7 meals, 75% refund before.
      • Below 15 Meals: No refunds once the plan is activated.
    • Refunds must be processed through the DMFU platform only.

g. Communication and Professional Conduct

  • Customer Interaction Guidelines:
    • Respond to user inquiries and complaints politely and promptly.
    • Avoid offensive language, discrimination, or harassment.
  • Reporting User Misconduct:
    • If a user engages in policy violations (e.g., misuse of QR codes), mess providers can:
      • Report the user via the Mess Dashboard.
      • DMFU will investigate and take appropriate action.

h. Prohibited Conduct for Mess Providers

  • Service Misrepresentation:
    • Falsely advertising services or meal plans.
  • Coupon Misuse:
    • Attempting to manipulate the coupon system for personal gain.
  • Fraudulent Behavior:
    • Overcharging users outside the DMFU platform.
  • Data Misuse:
    • Exporting or using user data for external purposes.

i. Handling Service Interruptions and Cancellations

  • Temporary Closures:
    • Notify active subscribers and DMFU Support at least 48 hours in advance.
  • Permanent Discontinuation:
    • Give 15 days' written notice through the Mess Dashboard.
    • Ensure refunds for unfulfilled meals before termination.
  • Emergency Closures:
    • If sudden disruptions occur (e.g., health emergencies), DMFU support must be informed immediately.

j. Violations and Consequences for Mess Providers

  • Minor Violations:
    • A formal warning issued via the Mess Dashboard.
    • Requirement to correct the issue within 7 days.
  • Serious Violations:
    • Temporary suspension of the mess listing.
    • Coupon withdrawals frozen until the issue is resolved.
  • Repeated or Severe Violations:
    • Permanent account termination with coupon balance withheld for refund settlements.
    • Legal action may be initiated in cases of fraud.

k. Dispute Resolution for Mess Providers

  • Dispute Process:
    • Submit a Complaint:
    • Provide Evidence:
      • Submit necessary documentation (e.g., user complaints, service records).
    • Resolution Timeline:
      • DMFU will respond within 10 working days.

l. Mess Provider Rights and Protections

  • Set Independent Pricing: Mess providers can set their own meal pricing.
  • Freedom from User Harassment: DMFU will take action against users who submit abusive feedback.
  • Confidential Business Information: Mess provider data will be protected under the DMFU Privacy Policy.

m. Contact Information for Mess Provider Support

n. Key Takeaways for Mess Providers:

  • Provide quality meals and follow food safety laws.
  • Manage QR codes and subscription listings responsibly.
  • Process refunds according to DMFU’s policies.
  • Maintain professional communication with users.
  • Violations can result in warnings, suspensions, or account termination.

o. Mess Provider Acknowledgment and Agreement

  • Understand and accept the Mess Provider Code of Conduct.
  • Agree to comply with service quality and financial standards.
  • Acknowledge that failure to comply may result in account suspension or termination.

15. Service Disruption and Downtime Policies

This section outlines DMFU's policies and procedures regarding service interruptions, platform downtime, and service disruptions related to mess provider operations. It ensures clarity on DMFU's responsibilities and user rights during such situations.

a. Definition of Service Disruption and Downtime

A Service Disruption refers to any temporary or prolonged interruption that affects the normal operation of the DMFU platform or the ability of mess providers to deliver their services.

Types of Service Disruptions:

  • Platform Downtime: Unavailability of the DMFU app or website due to technical failures.
  • Mess Service Disruption: When a mess provider is unable to deliver meals due to unforeseen circumstances.
  • Scheduled Maintenance: Planned platform maintenance causing temporary unavailability.

b. DMFU's Responsibility for Platform Downtime

DMFU aims to provide a 99% uptime guarantee but acknowledges that occasional service interruptions may occur due to technical or security updates.

1. Scheduled Maintenance:

  • DMFU may schedule maintenance for platform improvements and bug fixes.
  • Advance Notice: Users and mess providers will receive a 48-hour notice for scheduled maintenance via:
    • In-App Notifications.
    • Email Alerts.
  • Service Restoration Commitment: DMFU will strive to restore services within 6 hours during planned maintenance.

2. Unexpected Platform Downtime:

  • Notification: DMFU will notify users via the app and email within 2 hours of identifying the issue.
  • Resolution Timeline: DMFU will aim to restore services within 24 hours for major outages.
  • Compensation: If downtime exceeds 48 hours, DMFU may:
    • Extend the validity of active meal plans.
    • Offer partial coupon refunds for service disruptions directly caused by the platform failure.

3. Third-Party Service Failures:

If downtime results from third-party integrations (e.g., payment gateways), DMFU will:

  • Provide status updates and work with the third party for resolution.
  • Not be liable for delays beyond its direct control.

c. Mess Service Disruptions (Provider Downtime)

Mess service disruptions refer to situations where a mess provider is unable to deliver meals as per the agreed subscription terms.

1. Mess Provider Responsibilities During Disruption:

  • Notify Users Promptly: Provide at least 24 hours' notice for temporary closures.
  • Refund Unused Coupons: Refund meals that were not served if the disruption lasts more than 3 days.
  • Offer Alternatives (if available): Collaborate with DMFU to recommend other mess services for users.

2. DMFU's Role in Mess Service Disruptions:

  • Communication Support: DMFU will assist mess providers in communicating disruptions to all affected users.
  • Refund Handling: If a mess provider fails to issue refunds for unfulfilled meals, DMFU reserves the right to:
    • Process the refund directly from the mess provider’s coupon balance.
    • Suspend the provider’s account for repeated violations.

d. Compensation and Refunds for Service Disruptions

DMFU aims to provide fair compensation to users impacted by service disruptions.

1. Platform Downtime Refunds:

  • Partial Refund Eligibility: If the platform is down for more than 48 hours and prevents users from accessing their meal plans.
  • Compensation Methods:
    • Extension of subscription duration.
    • Partial refund of unused coupons based on the number of affected days.

2. Mess Service Disruption Refunds:

  • Refunds for missed meals: Coupons for the missed meals will be refunded.
  • Mess Provider Responsibility: Refunds will be issued from the mess provider’s coupon balance.
  • Refund Timeline: Refunds will be processed within 7 working days after the issue is reported.

e. User Responsibilities During Service Interruptions

  • Report Issues Promptly: Notify DMFU at dailymessforu@gmail.com immediately after noticing disruptions.
  • Avoid Misuse: Users should not request refunds for completed meals.
  • Check Notifications: Stay informed through in-app announcements and emails regarding service statuses.

f. Mess Provider Responsibilities During Service Interruptions

  • Prevent Avoidable Disruptions: Ensure proper staff and resource management.
  • Backup QR Codes: Keep a printed backup of the QR code for meal tracking in case of technical issues.
  • Maintain Communication: Keep users informed about disruptions and service restoration timelines.

g. Exclusions from Service Disruption Liability

  • User Device Failures: Inaccessibility due to outdated devices, unsupported OS versions, or connectivity issues on the user's end.
  • Third-Party Network Failures: Internet service provider issues beyond DMFU’s control.
  • Force Majeure Events: Natural disasters, government-imposed restrictions, or power outages.

h. Repeated Service Disruptions and Accountability Measures

If a mess provider experiences frequent service failures without valid reasons:

  • First Violation: Formal warning issued through the Mess Dashboard.
  • Second Violation: Temporary suspension of the mess listing with coupon withdrawals paused.
  • Third Violation: Permanent removal of the mess listing and restriction on future service agreements.

i. Reporting and Dispute Handling for Service Disruptions

1. Reporting Disruptions:

2. Dispute Handling:

  • If a refund or compensation claim is denied:
    • Users can submit a formal dispute through dailymessforu@gmail.com.
    • DMFU will review the case within 7 working days and issue a final decision.

j. Preventive Measures for Service Continuity

  • Regular System Audits: To identify and fix technical vulnerabilities.
  • Redundant Servers: Ensuring minimal downtime through server backups.
  • Disaster Recovery Plans: Protocols for handling data restoration during outages.

k. Contact Information for Service Disruption Support

l. Key Takeaways for Service Disruptions:

  • Platform Downtime: DMFU will notify and compensate users if the platform remains down for more than 48 hours.
  • Mess Service Disruptions: Mess providers must refund unfulfilled meals during prolonged service failures.
  • Timely Communication: Users and mess providers should report disruptions immediately.
  • Fair Compensation: DMFU offers coupon refunds or plan extensions for verified disruptions.

m. User and Mess Provider Acknowledgment and Agreement

By using DMFU, you acknowledge and agree to:

  • The service disruption and downtime policies outlined above.
  • DMFU’s right to suspend services temporarily for maintenance or platform upgrades.
  • Your responsibility to report issues promptly for a faster resolution.

16. Contact Information and Support Services

This section provides detailed information on how users and mess providers can access customer support services, raise queries, file complaints, and seek assistance for platform-related issues.

a. DMFU’s Support Channels

DMFU provides multiple support channels to ensure timely and efficient communication for both users and mess providers.

1. In-App Support Chat (Primary Channel)

  • Available in both User Dashboard and Mess Dashboard.
  • Users can raise:
    • Subscription-related queries.
    • Coupon purchase issues.
    • Refund or cancellation concerns.
    • Technical issues (e.g., QR code scanning problems).
  • Support Availability:
    • Monday to Friday: 10:00 AM – 5:00 PM (IST)
    • Closed on public holidays.

2. Support Email Services

3. Phone Support (For Critical Issues Only)

  • Hotline: +91-8484837340
  • Availability: Limited to urgent service failures and major disputes.
  • Critical Cases Include:
    • Payment failures exceeding 7 working days.
    • Platform-wide technical disruptions.

4. Official Website Support Section

  • URL: www.dmfu.com/support
  • Users can access:
    • FAQs for common issues.
    • Step-by-Step Guides for payment and subscription management.
    • Policy Documents: Refund, subscription, and privacy policies.

b. Support Response Time Commitments

  • General Inquiries: Response within 24-48 hours.
  • Technical Issues (Platform Downtime): Initial response within 2 hours with updates every 6 hours.
  • Refund and Payment Issues: Resolution within 7 working days.
  • Legal and Compliance Queries: Initial response within 5 business days.

c. Reporting a Complaint or Service Issue

  • Users can file complaints directly through the in-app support portal or via email.
  • Steps to Report a Complaint:
    1. Log into the App: Navigate to Help Center > Raise a Ticket.
    2. Select Issue Category: Choose from options such as Subscription Issue, Payment Failure, Mess Service Complaint, or Technical Error.
    3. Describe the Issue: Provide a detailed description including:
      • Order/Transaction ID (if applicable).
      • Screenshot evidence (if relevant).
    4. Submit the Complaint: The user will receive a ticket reference number for tracking purposes.

d. Complaint Escalation Process

  • If a user is dissatisfied with the initial response, they can escalate the complaint following these steps:
    • Step 1: Initial Complaint Submission: Submit through email.
    • Step 2: Support Review (48 Hours): The support team will review and attempt to resolve the issue.
    • Step 3: Escalation to Senior Support (If Unresolved): If unresolved after 7 working days, the issue will be forwarded to a senior support specialist.
    • Step 4: Legal Escalation (If Still Unresolved): Users can escalate disputes by emailing dailymessforu@gmail.com with the subject line Formal Complaint Escalation.

e. Support for Mess Providers (Dedicated Services)

  • Mess Dashboard Support Tools:
    • Manage Plans: Modify meal plans and pricing.
    • QR Code Management: Regenerate or update QR codes.
    • Coupon Withdrawal Issues: Direct access to payment dispute forms.
  • Mess Support Priority Cases:
    • Delayed Payments: Escalated for priority handling.
    • Service Disruptions: Mess service downtimes reported within 2 hours.
    • Technical Issues: QR code failures or app bugs reported within 24 hours.

f. Support Limitations and Exclusions

  • DMFU support services do not cover the following:
    • Third-Party Apps and Services: DMFU is not responsible for issues related to UPI apps, banking services, or internet providers.
    • Direct Negotiations: Disputes between users and mess providers must follow DMFU’s Dispute Resolution Process and cannot be resolved directly by the support team.
    • Issues Beyond Control: Force majeure events like natural disasters or government restrictions.

g. Technical Support and Troubleshooting Assistance

  • DMFU offers technical support for issues affecting platform access or meal tracking.
    • Common Issues Handled:
      • App not loading.
      • QR code scanning errors.
      • Login issues (e.g., OTP failure).
    • Troubleshooting Steps:
      • Users can follow self-service guides in the Help Center.
      • If unresolved, the issue can be escalated via dailymessforu@gmail.com.

h. User Feedback and Suggestions for Improvement

  • DMFU values feedback and encourages users to share suggestions for platform improvements.
    • How to Submit Feedback:
    • Feedback Types Accepted:
      • Feature improvement requests.
      • Service quality suggestions.
      • Policy clarity recommendations.

i. Emergency Support Protocol

  • In rare cases of platform-wide disruptions or severe technical failures, DMFU will:
    • Activate Emergency Support Channels: Send push notifications and email alerts to all users.
    • Provide Real-Time Updates: Real-time updates will be available through the official website and social media channels.

j. Support for Special Cases and Accessibility Needs

  • DMFU is committed to providing support for users with disabilities and those requiring assistance for accessibility reasons.
    • Special Services Offered:
      • Voice-based support for visually impaired users.
      • Accessibility optimization for screen readers.
      • Extended support hours during emergencies.

k. Contact Information Recap for Support Services:

Service Type Contact Information Availability
User Support (General) dailymessforu@gmail.com Mon-Fri, 10 AM - 5 PM IST
Mess Provider Support dailymessforu@gmail.com Mon-Fri, 10 AM - 5 PM IST
Legal and Compliance dailymessforu@gmail.com Mon-Fri, 10 AM - 5 PM IST
Critical Issues Hotline +91 - 8484837340 Mon-Fri, 10 AM - 5 PM IST
Website Support Section www.dmfu.com/support 24/7 for self-service guides

l. Key Takeaways for Users and Mess Providers:

  • Multiple Support Channels: Including email, and phone support for critical issues.
  • Defined Response Times: With priority-based escalation for technical issues and refund delays.
  • Comprehensive Complaint Handling: Clear steps for escalation and legal support if needed.

m. Acknowledgment and Agreement:

  • By using DMFU’s support services, you acknowledge and agree that:
    • You will use support channels responsibly and avoid unnecessary escalations.
    • DMFU commits to timely assistance based on the issue severity.
    • Users and mess providers will provide necessary information to facilitate faster issue resolution.

This section outlines the legal disclaimers, limitations, and notices applicable to the use of the DMFU platform for both users and mess providers. It clarifies the extent of DMFU's responsibilities and protects against misuse or misinterpretation of the services provided.

a. General Legal Disclaimer

DMFU provides a facilitator platform connecting users and mess providers for meal subscription services.

  • Service Nature: DMFU does not own or operate the mess services directly.
  • Independent Entities: Mess providers operate as independent service providers, and DMFU only facilitates the transaction and service connection.
  • No Guarantee of Mess Service Quality: DMFU does not guarantee the quality, quantity, or hygiene of meals provided by mess owners.

b. No Professional Advice Disclaimer

The content provided on the DMFU platform, including:

  • Meal descriptions, pricing, and reviews.
  • Mess service information and ratings.

Is for informational purposes only and should not be considered professional advice on nutrition, health, or medical concerns.

c. Warranty Disclaimer (Services Provided “As Is”)

DMFU provides the platform and its services on an "as-is" and "as-available" basis, without warranties of any kind, either expressed or implied, including:

  • Platform Availability: No guarantee of uninterrupted platform access.
  • Service Accuracy: No guarantee that all listings, prices, or descriptions are free from errors.
  • Mess Quality Assurance: Mess service quality is managed independently by the mess provider.

d. Limitation of Liability

To the fullest extent permitted under applicable law, DMFU:

  • Is Not Liable For:
    • User dissatisfaction with meal quality or service delays.
    • Temporary unavailability of the platform due to technical failures.
    • Loss of data due to technical issues or user negligence.
    • Refund claims beyond the meal-based refund policy terms.
  • Liability Cap: In cases where DMFU is found legally liable, liability will be limited to the total coupon balance remaining in the user's wallet or the value of the affected subscription, whichever is lower.

e. Third-Party Service Disclaimer

DMFU integrates with third-party services, such as:

  • Payment Gateways (e.g., Razorpay, Paytm).
  • Cloud Hosting Providers.

Third-Party Liability: DMFU is not responsible for:

  • Payment processing failures caused by third-party gateways.
  • Data breaches occurring outside DMFU's control.
  • Service interruptions due to third-party outages.

f. Mess Provider Service Disclaimer

Mess providers are responsible for:

  • Delivering the meal plans as advertised.
  • Maintaining food safety standards as per FSSAI regulations.
  • Managing meal quality and consistency without direct supervision from DMFU.

g. Data and Security Disclaimers

DMFU takes necessary measures to protect user data but cannot guarantee absolute security due to the evolving nature of cybersecurity threats.

  • Encryption Usage: DMFU uses AES-256 encryption for sensitive data storage and transfer.
  • User Responsibility: Users are responsible for securing their login credentials and payment information.
  • No Unauthorized Use: DMFU is not liable for unauthorized account access caused by weak passwords or user negligence.

h. Refund and Payment Disclaimer

  • Refunds are processed in accordance with the meal-based refund policy.
  • DMFU is not liable for refund claims arising from direct payments made outside the platform.
  • Coupons purchased are non-redeemable for cash except through the Sell-Back feature, which incurs a 3% platform charge.

i. Content Accuracy and User Responsibility

  • Mess Listings: DMFU relies on mess providers to supply accurate descriptions and pricing for their services.
  • User Reviews: DMFU does not verify the authenticity of user-submitted ratings or reviews but reserves the right to moderate false or harmful content.
  • Errors: DMFU is not responsible for typographical errors or outdated service information posted by mess providers.

j. Compliance and Legal Jurisdiction Disclaimer

  • Legal Compliance: DMFU complies with the laws of India and its Information Technology Act, 2000.
  • Jurisdiction: All legal matters will be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

k. Health and Safety Disclaimer

  • Food Allergies: Users must verify food ingredients directly with the mess provider for any allergies or dietary restrictions.
  • Health Consequences: DMFU is not responsible for any health-related issues arising from meal consumption.

l. Force Majeure Disclaimer

DMFU is not responsible for service failures caused by force majeure events, including but not limited to:

  • Natural disasters (e.g., floods, earthquakes).
  • Government actions or restrictions.
  • Cyberattacks beyond DMFU’s control.

m. User Responsibilities and Acknowledgments

By using DMFU, the user acknowledges and agrees that:

  • They are responsible for reviewing mess provider listings before subscribing.
  • They have read and accepted the Terms and Conditions, including all disclaimers.
  • DMFU serves as a facilitator and is not directly involved in meal preparation or delivery.

n. Disclaimers Regarding Policy Amendments

DMFU reserves the right to amend disclaimers and policies under the Amendments and Changes section. Users will be notified of significant changes through:

  • In-App Notifications.
  • Email Alerts.
  • Updated Policy Documents on the Website.

o. Consequences of Non-Compliance with Legal Disclaimers

Failure to comply with these disclaimers and terms may result in:

  • Account Suspension or Termination.
  • Forfeiture of Coupons.
  • Legal Action where applicable under Indian law.

p. Contact Information for Legal Notices

  • Legal Department: dailymessforu@gmail.com
  • Support Team: dailymessforu@gmail.com
  • Registered Office Address: Beginning Solutions, [New Ahire Gaon Ganpati Matha, Pune, 411058, India].

q. Key Takeaways from Legal Notices and Disclaimers:

  • DMFU serves as a facilitator between users and mess providers, not a direct service provider.
  • DMFU is not responsible for mess service quality or third-party payment failures.
  • Platform availability is not guaranteed, and scheduled maintenance may occur.
  • Data protection measures are in place but cannot guarantee absolute security.

r. User Acknowledgment and Agreement:

By continuing to use DMFU, you acknowledge that:

  • You have read, understood, and agree to the Legal Notices and Disclaimers.
  • DMFU is not liable for service quality delivered by mess providers.
  • DMFU's role is limited to facilitating meal subscriptions and payments.

18. Final Provisions and Entire Agreement Clause

This section outlines the concluding provisions of the DMFU Terms and Conditions, emphasizing the complete legal agreement between DMFU, its users, and mess providers. It clarifies the binding nature of this document and provides clarity on the legal standing of additional agreements or modifications.

a. Entire Agreement Clause

This document, including the Privacy Policy, Refund Policy, and Platform Usage Terms, constitutes the entire agreement between:

  • DMFU (Beginning Solutions),
  • Registered Users, and
  • Mess Providers.

Key Inclusions:

  • This agreement supersedes all prior agreements, representations, and understandings related to the DMFU platform, whether written or verbal.
  • No external documents or side agreements will modify these terms unless explicitly agreed upon in writing by DMFU.

b. Binding Nature of the Agreement

By using the DMFU platform, all users and mess providers agree that:

  • The Terms and Conditions apply as a legally binding agreement.
  • Acceptance occurs upon:
    • Account registration.
    • First use of the platform’s services.
    • Continued use after policy updates (as outlined in the Amendments section).

c. Interpretation of Terms and Headings

For clarity and consistency:

  • Plain Language Interpretation: The terms shall be interpreted in a straightforward manner, avoiding overly complex legal jargon.
  • Headings for Reference Only: Section titles and headings in this agreement are for reference purposes only and do not affect the interpretation of the clauses.
  • Consistency: If a conflict arises between the headings and the body text, the body text prevails.

d. Assignment and Transfer Restrictions

  • Non-Transferability: Users and mess providers may not transfer their rights or obligations under these terms to any third party without DMFU’s written consent.
  • Platform Control: DMFU reserves the right to assign its rights or obligations to another entity in cases of:
    • Corporate restructuring.
    • Mergers or acquisitions.

e. No Third-Party Beneficiaries

These Terms and Conditions are established solely between:

  • DMFU, its users, and mess providers.

No third-party entity shall have the right to enforce or benefit from these terms unless expressly stated within the document.

f. Waiver of Rights and Non-Compliance Handling

  • Non-Waiver: Failure by DMFU to enforce a specific term or condition once does not waive its right to enforce it in the future.
  • Example: If DMFU does not penalize a mess provider for a one-time delay, it does not prevent enforcement against future delays.

g. Force Majeure (Uncontrollable Events)

DMFU shall not be held liable for failure to perform its obligations under these Terms and Conditions if such failure arises from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes).
  • Government restrictions or legal orders.
  • Internet outages and cyberattacks.
  • Pandemic-related operational disruptions.

Impact:

DMFU will strive to restore services promptly but shall not be obligated to issue compensation for service failures caused by force majeure events.

h. Severability Clause (Partial Invalidity)

If any part of these Terms and Conditions is found to be:

  • Invalid,
  • Illegal, or
  • Unenforceable under applicable law,

Then:

  • Only the invalid portion will be modified or removed.
  • The remaining clauses shall continue to remain fully effective and enforceable.

i. Governing Law and Jurisdiction (Reaffirmed)

  • Governing Law: These Terms and Conditions are governed by the laws of India.
  • Jurisdiction: Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State, India].

j. Notices and Official Communication

1. Communication Channels:

  • All official notices related to legal matters, policy updates, or disputes will be provided through:
    • Email Notifications.
    • In-App Alerts.
    • Official DMFU Website Announcements.

2. User Responsibility for Notices:

  • Users and mess providers are responsible for:
    • Regularly checking the in-app notifications.
    • Keeping their contact information updated.

k. Record Retention and Data Storage Duration

DMFU follows a record retention policy for transparency and regulatory compliance:

  • Transaction Records: Retained for 5 years from the date of completion.
  • User Activity Logs: Maintained for up to 12 months.
  • Data Deletion Requests: Users can request data deletion after account termination under the Data Protection Policy.

l. Amendments and Modifications Reaffirmation

DMFU reserves the right to modify or update these Terms and Conditions as previously outlined in the Amendments and Changes Section.

  • Notification Commitment: Significant updates will be communicated via email and in-app notifications.
  • User Consent: Continued use of the platform after notification constitutes implied consent to the modified terms.

m. Survival of Terms Post-Termination

Certain provisions will remain in effect even after a user's account is terminated, including:

  • Payment and Refund Obligations.
  • Intellectual Property Protections.
  • Data Handling and Record Retention Policies.
  • Legal Dispute Clauses.

n. Relationship Between Parties

  • No Employment Relationship: Mess providers are independent service providers and not employees or agents of DMFU.
  • No Partnership Formed: Using DMFU does not establish a joint venture, partnership, or franchise agreement between DMFU and users/mess providers.

o. Termination and Policy Enforcement Rights

DMFU retains the right to:

  • Suspend or terminate accounts for non-compliance with these terms.
  • Take legal action for severe policy violations (e.g., fraudulent activity).
  • Withhold coupon balances in cases of policy breaches where refunds are involved.

p. Contact Information for Final Provisions and Legal Matters

  • Support Email: dailymessforu@gmail.com
  • Legal Department: dailymessforu@gmail.com

q. Key Takeaways for Final Provisions:

  • This document represents the complete legal agreement between DMFU, users, and mess providers.
  • No third-party rights or informal side agreements are recognized.
  • Users agree that DMFU's role is limited to facilitation and platform management.
  • Legal jurisdiction is limited to Indian courts.

r. User Acknowledgment and Agreement:

By using the DMFU platform, you confirm that:

  • You have read and understood this Final Provisions and Entire Agreement Clause.
  • You accept that this agreement is legally binding.
  • You agree to comply with all policies outlined within these Terms and Conditions.