Mess Owner Privacy Policy Customer Privacy Policy

Privacy Policy for DMFU User/Customer App

1. Introduction

Welcome to DMFU ("Daily Mess For You"). We are committed to respecting and protecting the privacy of our users, ensuring their personal data is handled with the utmost care and transparency. This Privacy Policy serves as a clear guide to how we collect, store, process, and share your personal information in relation to our services.

DMFU focuses on offering meal subscription plans where users can select and manage their subscriptions, scan to deduct meals from their plans, and utilize a streamlined coupon-based payment system for enhanced flexibility. By simplifying our features, such as removing attendance tracking, we aim to provide a more seamless user experience while maintaining the highest standards of data protection.

This policy outlines the categories of information we collect, the purposes for which data is used, and the circumstances under which it may be shared with trusted third parties, such as payment processors or mess providers. We use your data solely to enhance service functionality, improve user experiences, and meet legal obligations.

By accessing or using DMFU, you agree to this Privacy Policy and authorize us to handle your information as described herein. Our commitment to transparency includes promptly informing users of updates to this policy through in-app notifications or other appropriate channels. For any questions or concerns, our support team is available to provide assistance.

2. Definitions

  • Personal Data:

    • Personal Data refers to any information that directly or indirectly identifies an individual. This includes, but is not limited to:

    • Basic Information: Name, email address, and phone number collected during registration.
    • Subscription Information: Details of the subscription selected by the user, such as plan type, start date, and meals remaining (as defined by the mess owner).
    • Financial Data: Information related to the purchase or refund of coupons, including transaction details.
    • Device and Network Information: Data such as IP addresses, device type, and operating system, used to optimize app functionality and security.
  • Sensitive Personal Data:

    • Sensitive Personal Data is a subset of Personal Data that requires heightened protection. For DMFU, this includes:

    • Payment Information: Data related to coupon purchases and refunds, including encrypted financial details.
    • Transaction History: Records of purchases, sales, and refunds of coupons.

    Handling of such data adheres to advanced security standards, ensuring unauthorized access or misuse is prevented.

  • Data Processing:

    • Data Processing refers to any action performed on user data, including collection, storage, analysis, sharing, and deletion. For DMFU, this includes:

    • Managing user subscriptions and meals consumed.
    • Processing coupon purchases and refunds.
    • Sharing relevant data with mess providers to facilitate services.
  • Data Controller:

    • The Data Controller determines the purposes and means of processing Personal Data. Beginning Solutions, the company behind DMFU, serves as the Data Controller, ensuring compliance with privacy laws and data management protocols.

  • Data Processor:

    • A Data Processor acts on behalf of the Data Controller to handle data for specific purposes. For DMFU, this includes:

    • Payment Service Providers: Facilitating secure coupon transactions.
    • Cloud Storage Providers: Safeguarding user data in secure environments.

    All Data Processors are contractually obligated to adhere to strict privacy and data protection standards.

  • User Consent:

    • User Consent is the explicit permission granted by users to DMFU for processing their data. Consent is collected for specific purposes, such as managing subscriptions and processing financial transactions. Users may withdraw consent at any time; however, doing so may limit the functionality of certain app features.

  • Coupons:

    • Coupons are digital credits that users can purchase within DMFU to pay for meal subscriptions or individual meals.

    • Purchase: Coupons can be purchased without any additional charges.
    • Sell-Back: Users can sell unused coupons back to DMFU, subject to a 3% platform charge.
  • Subscription Plans:

    • Subscription Plans are predefined meal plans offered by mess owners. DMFU does not control or influence these plans, including:

    • Pricing: Set independently by the mess owner.
    • Meal Count and Duration: For example, a mess owner may offer 14 meals for 15 days, 30 meals for 30 days, or any other configuration.
    • Plan Management: Mess owners define the terms and conditions, and users select a plan that suits their needs. DMFU facilitates the tracking of meals consumed and remaining based on the chosen subscription.
  • Refund Policy:

    • Refund policies apply only to plans with more than 15 meals and are based on meals consumed. Refund terms are as follows:

    • After 7 Meals Consumed: A full refund of the unused balance.
    • Before 7 Meals Consumed: A refund of 75% of the remaining balance.

    These policies are managed by DMFU for transparency and consistency but are calculated based on user-selected plans.

  • Data Retention:

    • Data Retention refers to the duration for which DMFU stores user data. Examples include:

    • Subscription Data: Retained until the subscription ends and for a brief period thereafter to process refunds or resolve disputes.
    • Transaction Data: Retained as per legal requirements for financial recordkeeping.
  • Anonymization:

    • The process of removing personally identifiable information from user data to ensure it cannot be traced back to an individual. DMFU may anonymize data for purposes such as analytics and service improvement.

  • Third Party:

    • Any external entity with which DMFU shares user data to facilitate its services. For example:

    • Mess Providers: Receive user subscription details, such as the selected plan and meal usage, to manage services.
    • Payment Gateways: Process financial transactions securely.

3. Information We Collect

DMFU collects various types of data to provide, enhance, and secure its services. Below is a detailed breakdown of the information we collect and its purpose:

  1. Personal Information
    • Account Information:
      • Name, email address, and phone number are collected during account registration.
      • This information is used for user identification, communication, and account management.
    • Subscription Details:
      • Information about the subscription plan chosen by the user (e.g., plan type, start date, meals remaining).
      • This data is tracked to manage the user’s subscription and provide accurate records of meal consumption.
  2. Financial Data
    • Coupon Purchases:
      • Details of transactions, such as the amount paid and the number of coupons purchased.
    • Sell-Back Transactions:
      • Information regarding the sale of unused coupons, including transaction amounts and applicable platform charges.
    • Payment Security:
      • All financial information is securely encrypted and shared only with trusted payment processors to complete transactions.
  3. Device and Network Data
    • IP addresses, device identifiers, and operating system details are collected to ensure app compatibility, improve security, and troubleshoot technical issues.
  4. Usage Data
    • Meal Consumption:
      • Data regarding meals scanned and consumed is recorded to update the user’s subscription plan in real-time.
    • App Interactions:
      • Activity data, such as app navigation and features used, is collected to enhance functionality and user experience.
  5. User-Generated Content
    • Feedback and Ratings:
      • Users may submit ratings and reviews for mess services.
      • This data helps mess owners improve their offerings and allows DMFU to enhance service quality.
  6. Optional Location Data
    • Nearby Mess Discovery:
      • Location access is requested to show mess services near the user’s location.
      • This feature is optional, requiring explicit consent from the user.
      • Location data is stored temporarily and used solely for this purpose.
  7. Log Data
    • Log files automatically collect information about app crashes, errors, and system events to improve app stability and resolve technical issues.
  8. Cookies and Similar Technologies
    • Cookies store user preferences and interaction data to personalize the app experience and enhance performance.

How We Ensure Data Security

  • DMFU encrypts sensitive data, such as financial and personal information, to prevent unauthorized access.
  • User data is stored in secure environments with limited access only to authorized personnel.

4. How We Use Collected Data

DMFU uses the information collected from users to deliver, enhance, and secure its services. Below is a detailed explanation of how each category of data is utilized:

  1. Providing Core Services
    • User Registration and Account Management:
      • Personal information such as name, email, and phone number is used to create and maintain user accounts.
    • Subscription Management:
      • Data related to subscription plans, such as the selected plan, meals consumed, and meals remaining, is used to track and update user subscriptions in real-time.
    • Coupon Transactions:
      • Financial data is processed to facilitate the purchase, redemption, or sale of coupons.
  2. Meal Tracking and Subscription Updates
    • Each time a user completes a meal and scans the QR code, the app deducts one meal from the user’s subscription. This data is used to:
      • Update the user’s remaining meals.
      • Notify mess owners about the status of consumed meals.
  3. Notifications and Updates
    • DMFU sends essential notifications to keep users informed about:
      • Changes or updates to their selected subscription plan (e.g., remaining meals or nearing expiration).
      • Mess service announcements, such as temporary closures or operational changes.
      • Successful or failed coupon transactions, refunds, and other financial updates.
  4. Improving User Experience
    • Feedback and Ratings:
      • User-submitted reviews and ratings for mess services are analyzed to improve the quality of services offered by mess providers and to guide future app improvements.
    • Personalization:
      • Usage data, such as app interactions, helps DMFU personalize recommendations and improve app navigation.
  5. Security and Fraud Prevention
    • DMFU employs advanced data analytics to monitor app activity and detect fraudulent or suspicious transactions.
    • Log data and device information are analyzed to ensure the platform’s integrity, troubleshoot issues, and prevent unauthorized access.
  6. Compliance with Legal Obligations
    • DMFU collects and retains user data as required by applicable financial and data protection laws.
    • Financial records, including coupon transactions and refunds, are maintained for tax compliance and dispute resolution.
  7. Optional Features
    • Location Services:
      • If users grant permission, DMFU uses their location data to display nearby mess services. Location data is processed temporarily and securely, solely for this purpose.
  8. Analytics and App Improvement
    • Aggregated and anonymized data is used to:
      • Monitor app performance and identify potential areas for improvement.
      • Conduct internal research to optimize features and ensure scalability.

Transparency and User Control

DMFU prioritizes transparency and user control over their data. Users can:

  • Manage their subscription details and preferences directly within the app.
  • Access transaction history to review purchases, refunds, and coupon usage.
  • Contact the support team for data-related inquiries or to request corrections, deletions, or account deactivation.

Restrictions on Data Use

DMFU does not:

  • Use user data for advertising or marketing purposes without explicit consent.
  • Share identifiable user data with third parties for unrelated purposes.

5. Data Retention

DMFU is committed to retaining user data only for as long as necessary to fulfill its intended purposes and comply with legal, regulatory, and operational requirements. The following outlines how we manage data retention across different data categories:

1. Subscription Data

  • Retention Period:
    • Subscription data, including the plan details (e.g., meals remaining, start and end dates), is retained for the duration of the active subscription.
    • After the subscription ends, this data is stored for 180 days to:
      • Process potential refunds.
      • Resolve disputes or inquiries related to the subscription.
    • After 180 days, subscription data is securely deleted or anonymized.
  • Purpose:
    • To provide accurate subscription tracking.
    • To facilitate refunds and support requests.

2. Financial Data

  • Coupon Transactions:
    • Purchase and sale records of coupons are retained for 5 years to comply with financial regulations and tax laws.
  • Refund Records:
    • Refund-related data is stored for 3 years for transparency and dispute resolution.
  • Security Measures:
    • Financial data is encrypted and stored in a restricted-access environment.
    • Only authorized personnel have access for processing and auditing purposes.

3. User-Generated Content

  • Feedback and Ratings:
    • User feedback and ratings for mess services are retained for 1 year after submission to allow mess providers to improve services and address concerns.
    • After this period, feedback is anonymized and used solely for analytics.

4. Device and Network Data

  • Retention Period:
    • Technical data, such as IP addresses and device identifiers, is retained for 90 days to support troubleshooting and enhance app security.
  • Purpose:
    • To identify and resolve technical issues.
    • To detect and prevent fraudulent activities.

5. Optional Location Data

  • Retention Period:
    • Location data is stored temporarily for the duration of the user’s session and is deleted as soon as the session ends.
  • Purpose:
    • To provide location-based mess recommendations.

6. Log Data

  • Retention Period:
    • Log files, including crash reports and system events, are retained for 6 months to improve app stability and performance.
  • Purpose:
    • To analyze and resolve app crashes or errors.
    • To monitor platform usage trends and detect anomalies.

7. Account Data

  • Active Accounts:
    • Data associated with active accounts is retained indefinitely for seamless service delivery.
  • Deactivated Accounts:
    • When users request account deactivation, DMFU retains their data for 60 days to accommodate potential reactivation requests or required verifications.
    • After 60 days, all personal data is permanently deleted.

8. Legal and Compliance Requirements

  • Extended Retention:
    • Certain data may be retained beyond standard periods if required by legal obligations, such as responding to court orders or complying with regulatory requirements.
    • Such data is stored securely in restricted-access systems and is used only as necessary for legal compliance.

Data Deletion Protocols

DMFU follows a secure deletion process to ensure data is permanently erased once the retention period ends. This involves:

  • Removing all personally identifiable information from our servers.
  • Ensuring backups are updated to exclude deleted data.
  • Verifying successful deletion through system audits.

User Rights

Users can request deletion of their data at any time through the app or by contacting support. However, some data may be retained temporarily to:

  • Complete ongoing transactions or refunds.
  • Meet legal or regulatory requirements.

DMFU is committed to maintaining transparent data retention practices. For additional questions about data handling or deletion, users are encouraged to contact our support team.

6. How We Share Data (User Side)

DMFU is committed to protecting user privacy by sharing data only when necessary to deliver its services, comply with legal obligations, or enhance the user experience. Below is a detailed explanation of how and when data is shared, along with the measures in place to ensure its security.

1. Mess Providers

  • What We Share:
    • Subscription details, including:
      • The user’s selected plan (e.g., meals count, start and end dates).
      • Meals consumed and remaining meals in the subscription.
    • User feedback and ratings provided for their mess service.
  • Purpose:
    • To enable mess providers to deliver the service users have subscribed to.
    • To allow mess owners to monitor meal consumption and improve their offerings based on user feedback.
  • Privacy Measures:
    • Data shared with mess providers is limited strictly to what is necessary for service delivery.
    • Mess providers are contractually obligated to use this data solely for the purpose of managing subscriptions and improving their services.

2. Payment Processors

  • What We Share:
    • Financial data required for processing coupon transactions, such as:
      • The transaction amount.
      • Limited payment details (e.g., coupon count for purchases or sell-back transactions).
  • Purpose:
    • To facilitate secure and efficient payment processing for coupon purchases and refunds.
  • Privacy Measures:
    • DMFU partners only with certified third-party payment providers who comply with industry-standard security protocols (e.g., PCI DSS).
    • All financial data shared with payment processors is encrypted during transmission and protected from unauthorized access.

3. Legal and Regulatory Authorities

  • What We Share:
    • Data required to comply with legal obligations, such as:
      • Transaction records for tax compliance or audits.
      • User account details or activity logs when legally mandated (e.g., subpoenas, court orders).
  • Purpose:
    • To comply with applicable laws and regulations.
    • To support legal investigations, resolve disputes, or address fraudulent activities.
  • Privacy Measures:
    • DMFU evaluates all legal requests to ensure they comply with relevant laws and share only the minimum data necessary.

4. Service Providers and Data Processors

  • What We Share:
    • Data necessary for specific operational tasks, such as:
      • Cloud storage for securely managing user data.
      • Analytics providers for anonymized data analysis.
  • Purpose:
    • To enhance the performance and scalability of the DMFU app.
    • To improve app functionality and identify usage patterns.
  • Privacy Measures:
    • Service providers and processors are contractually obligated to follow strict data protection standards and use data solely for authorized purposes.
    • Anonymized data is used whenever possible to minimize risks.

5. Aggregated and Anonymized Data

  • What We Share:
    • Non-identifiable, aggregated data, such as:
      • Trends in subscription usage.
      • General feedback metrics across mess services.
  • Purpose:
    • To analyze service performance.
    • To provide mess providers with insights to enhance their offerings.
  • Privacy Measures:
    • Aggregated data is stripped of all personally identifiable information, ensuring user anonymity.

How We Protect Shared Data

DMFU ensures the security of shared data through:

  • Encryption: All data shared externally is encrypted during transmission to protect against interception.
  • Access Controls: Only authorized parties with a legitimate purpose can access shared data.
  • Regular Audits: DMFU performs routine security audits to ensure compliance with data protection agreements and privacy standards.

Restrictions on Data Sharing

DMFU does not:

  • Sell or rent user data to third parties.
  • Share user data with advertisers or unrelated third parties for marketing purposes.

User Control Over Data Sharing

Users can:

  • View and manage subscription details shared with mess providers.
  • Contact DMFU’s support team to understand what data is shared and why.

7. Security and Protection

DMFU prioritizes the security of user data by implementing robust measures to prevent unauthorized access, data breaches, and misuse. The following outlines our approach to protecting sensitive information and maintaining user trust.

1. Encryption Standards

  • In Transit: All sensitive data, such as financial details and personal information, is encrypted using industry-standard protocols (e.g., TLS 1.2 or higher) during transmission between the user’s device and DMFU servers.
  • At Rest: Data stored in DMFU’s systems is encrypted using advanced algorithms (e.g., AES-256), ensuring it remains protected even in the event of unauthorized access to storage systems.

2. Access Control Mechanisms

  • Role-Based Access: Access to sensitive data is limited to authorized personnel whose roles specifically require it. DMFU employs role-based access control (RBAC) to ensure employees or service providers can only access the data necessary for their tasks.
  • Multi-Factor Authentication (MFA): Internal systems and administrative tools require multi-factor authentication to add an additional layer of security for data access.

3. Secure Storage and Backup

  • User data is stored in secure data centers with state-of-the-art physical and digital protections, including:
    • 24/7 surveillance and restricted access to physical servers.
    • Regularly tested disaster recovery protocols to ensure data availability in case of unforeseen events.
  • Backups are encrypted and stored in geographically separate locations to protect against data loss from physical or cyber incidents.

4. Fraud Detection and Prevention

  • DMFU uses advanced monitoring tools to detect and flag suspicious activity, such as:
    • Unusual login attempts or device usage patterns.
    • Abnormal financial transactions or coupon activity.
  • Automated systems analyze patterns in real-time, while manual reviews are conducted for flagged incidents.

5. Regular Security Audits

  • DMFU conducts:
    • Internal Audits: Regular checks of data handling processes to ensure compliance with privacy policies and security standards.
    • Third-Party Audits: Independent security firms are engaged periodically to test and validate the integrity of our systems.
  • Vulnerabilities identified during audits are addressed promptly through updates and patches.

6. User Responsibilities

  • Users play a vital role in maintaining the security of their accounts. DMFU recommends:
    • Using strong, unique passwords for account login.
    • Avoiding the sharing of account credentials with others.
    • Enabling additional security features, such as two-factor authentication (2FA), when available.
  • Users should report any suspicious activity or potential security breaches to DMFU immediately via the in-app support or email.

7. Secure Payment Processing

  • DMFU ensures secure handling of financial transactions through partnerships with certified payment processors who adhere to stringent security standards, such as PCI DSS (Payment Card Industry Data Security Standard).
  • Payment data, including coupon purchases or sell-back transactions, is transmitted over secure channels and not stored in unencrypted formats.

8. Data Minimization Practices

  • DMFU collects and stores only the data necessary for delivering services, minimizing exposure in case of a breach.
  • Sensitive data, such as financial details, is retained for the shortest possible period required by regulatory and operational needs.

9. Breach Notification Protocols

  • In the unlikely event of a data breach, DMFU will:
    • Notify affected users promptly, providing details of the incident and recommended actions.
    • Report the breach to relevant authorities, adhering to legal requirements.
    • Implement immediate measures to contain the breach and prevent future occurrences.

Compliance with Industry Standards

  • DMFU aligns its security practices with global and regional data protection standards, such as:
    • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
    • International best practices, including encryption and secure data lifecycle management.

Transparency and Support

DMFU believes in transparency regarding its security measures and encourages users to contact support for:

  • Detailed information about our data protection practices.
  • Assistance with account security or suspicious activity reports.

8. Subscription Data Management

DMFU collects and processes subscription-related data to ensure seamless service delivery and accurate tracking of user plans. Below is a detailed explanation of how subscription data is managed, stored, and utilized.

1. Data Collected for Subscription Management

DMFU tracks and stores the following subscription-related details:

  • Subscription Type:
    • The plan selected by the user, including details such as the number of meals (e.g., 14, 30, or 60 meals) and the plan duration.
  • Subscription Status:
    • Start and end dates of the subscription.
    • Active or expired status of the subscription.
  • Meal Usage:
    • Number of meals consumed and remaining meals within the subscription plan.
  • Subscription History:
    • Details of previous subscriptions, including the date of purchase, expiration, and cancellation records.

2. Purpose of Subscription Data Management

The primary objectives of managing subscription data include:

  • Plan Tracking:
    • To ensure accurate deduction of meals after each meal scan by the user.
  • Refund Processing:
    • To determine eligibility and calculate refunds based on unused meals, following DMFU’s refund policy.
  • Service Customization:
    • To provide users with reminders or notifications about their subscription status, such as nearing plan expiration or low remaining meals.
  • Dispute Resolution:
    • To verify subscription usage and resolve user or mess-owner queries.

3. User Access to Subscription Data

DMFU ensures that users have full visibility of their subscription data through the app, including:

  • Current plan details (e.g., meals remaining and expiration date).
  • Subscription history, including past plans and associated transactions.
  • Refund status and meal consumption records.

Users can view and manage their subscription details directly within the app’s Subscription Dashboard.

4. Data Retention for Subscription Records

  • Active Subscriptions:
    • Data for active plans is retained until the subscription ends and for 180 days thereafter to allow for refund processing or inquiries.
  • Expired Subscriptions:
    • After the retention period, subscription data is anonymized for analytics or securely deleted to protect user privacy.

5. Refund Policy Implementation

DMFU processes refunds based on meals consumed within the subscription plan:

  • Subscriptions with More than 15 Meals:
    • If canceled after consuming at least 7 meals: Refund is calculated for unused meals without any additional charges.
    • If canceled before consuming 7 meals: 75% of the remaining balance is refunded.
  • Refund data is linked to subscription records to ensure transparency and accountability.

6. Data Sharing with Mess Providers

  • Shared Data:
    • Subscription details such as active plans and meal usage are shared with mess providers to facilitate service delivery.
  • Purpose:
    • To allow mess owners to monitor meal consumption and manage their operations effectively.
  • Privacy Measures:
    • Mess providers only receive data relevant to their specific services, ensuring that other user details remain private.

7. Security of Subscription Data

  • Encryption:
    • Subscription data is encrypted during transmission and storage to prevent unauthorized access.
  • Access Controls:
    • Only authorized personnel and mess providers involved in the user’s subscription have access to the relevant data.
  • Audit Trails:
    • DMFU maintains detailed logs of any access or modifications to subscription data to ensure transparency and prevent misuse.

8. Notifications and Updates

DMFU uses subscription data to provide users with timely notifications, such as:

  • Upcoming plan expirations.
  • Alerts for low remaining meals.
  • Confirmation of successful subscription renewal or refunds.

User Rights and Control

DMFU ensures that users have full control over their subscription data, including the ability to:

  • View and verify active and past subscription details.
  • Request corrections to subscription data if inaccuracies are identified.
  • Delete subscription data after account deactivation or the end of the retention period, subject to legal or regulatory requirements.

Support for Subscription Queries

Users can contact DMFU’s support team for assistance with:

  • Clarifying subscription data or meal usage.
  • Addressing disputes or discrepancies in subscription records.
  • Requesting a refund review or processing delays.

9. Sensitive Data Handling

DMFU recognizes the importance of protecting sensitive personal information, particularly financial details and user-specific data. The following outlines how sensitive data is handled with the highest level of security, transparency, and compliance with industry standards.

1. Definition of Sensitive Data

Sensitive data includes any information that requires special protection due to its critical nature. For DMFU, this includes:

  • Financial Data:
    • Information related to coupon purchases, sell-back transactions, and refunds.
  • Transaction Details:
    • Amounts, dates, and transaction IDs for financial activities conducted within the app.
  • Personal Identifiers:
    • Names, contact details, and subscription records linked to user accounts.

2. Purpose of Handling Sensitive Data

DMFU processes sensitive data solely for purposes that align with providing core services, including:

  • Facilitating secure coupon purchases, sales, and refunds.
  • Ensuring compliance with legal and regulatory requirements.
  • Resolving user disputes or addressing fraudulent activities.

3. Data Minimization

  • DMFU collects only the information necessary to perform specific functions.
  • Financial data, such as transaction records, is stored only for as long as required for operational or compliance purposes.
  • Personally identifiable information is anonymized when used for analytics or internal research.

4. Security Measures for Sensitive Data

  • Encryption Protocols
    • In Transit: All sensitive data transmitted between the user’s device and DMFU servers is encrypted using Transport Layer Security (TLS 1.2 or higher) to prevent interception.
    • At Rest: Sensitive data is stored in encrypted databases using algorithms such as AES-256, ensuring protection even in the event of unauthorized access to storage systems.
  • Access Restrictions
    • Access to sensitive data is strictly limited to authorized DMFU personnel responsible for user support and financial processing.
    • Access to trusted third-party payment processors for transaction facilitation is restricted.
  • Role-Based Access Control (RBAC): Access rights are assigned based on roles, ensuring that employees can only access the data required for their specific tasks.
  • Secure Storage: Sensitive data is stored in secure, restricted-access data centers that implement:
    • 24/7 monitoring for physical security.
    • Regular penetration testing to identify and resolve potential vulnerabilities.

5. Handling Financial Data

  • Coupon Transactions:
    • Data related to coupon purchases and sales is securely encrypted and processed through certified payment gateways.
    • Transaction records include only essential details, such as the number of coupons purchased or sold, the transaction amount, and ID.
  • Refund Processing:
    • Refund requests are linked to user subscription records to calculate eligible amounts accurately.
    • Sensitive financial information involved in refunds is handled with strict confidentiality.

6. Fraud Detection and Prevention

  • DMFU employs real-time monitoring systems to identify suspicious financial activities, such as unusual coupon transactions.
  • Automated alerts are generated for potential fraud, which are then reviewed by a dedicated security team.

7. Compliance with Industry Standards

  • DMFU aligns its data handling practices with global and regional standards, such as:
    • PCI DSS (Payment Card Industry Data Security Standard) for secure financial transactions.
    • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

8. Data Retention and Deletion

  • Sensitive financial data is retained only as long as necessary for processing transactions, resolving disputes, and meeting regulatory requirements (e.g., tax compliance).
  • Once the retention period ends, sensitive data is securely deleted from DMFU systems through:
    • Cryptographic erasure of database records.
    • Removal of backup copies during scheduled retention reviews.

9. User Consent and Transparency

  • DMFU ensures that users are informed whenever sensitive data is required for processing.
  • Users are provided with clear options to:
    • Consent to or decline data processing activities.
    • Request access to or deletion of their sensitive data, subject to regulatory or operational requirements.

10. Incident Response Plan

  • In the event of a breach involving sensitive data, DMFU has a robust incident response plan to:
    • Identify and contain the breach immediately.
    • Notify affected users within 72 hours, providing guidance on mitigating risks.
    • Cooperate with authorities to resolve the incident and prevent future occurrences.

User Responsibilities

  • DMFU encourages users to safeguard their accounts by:
    • Choosing strong, unique passwords.
    • Avoiding the sharing of account credentials.
    • Monitoring transaction records regularly for unauthorized activity.

Contacting Support

  • Users can reach out to DMFU’s support team for:
    • Clarifications regarding sensitive data handling practices.
    • Assistance with data correction or deletion requests.
    • Reporting any suspicious activities or security concerns.

10. User Rights

DMFU is committed to empowering users with control over their personal and sensitive data. The following outlines the specific rights users have concerning their data and how they can exercise these rights within the DMFU platform.

1. Right to Access

  • What It Means:
    • Users have the right to access their personal and sensitive data stored by DMFU.
    • This includes details such as:
      • Account information (e.g., name, email, phone number).
      • Subscription details (e.g., active plan, meals consumed, remaining meals).
      • Financial records (e.g., coupon transactions, refund history).
  • How to Exercise This Right:
    • Users can view most of their data directly in the app under the Account Dashboard and Subscription History sections.
    • For additional data, users can request a detailed report through the in-app support feature or by contacting DMFU’s support team.

2. Right to Rectification

  • What It Means:
    • Users have the right to correct inaccurate or incomplete personal data.
    • Examples include updating contact details, correcting subscription records, or resolving discrepancies in financial transactions.
  • How to Exercise This Right:
    • Users can update basic account details (e.g., phone number or email) directly in the app’s Profile Settings section.
    • For correcting subscription or financial records, users can submit a request via the in-app support system, providing necessary documentation if required.

3. Right to Deletion (Right to Be Forgotten)

  • What It Means:
    • Users can request the deletion of their personal data from DMFU’s systems.
    • This includes account deactivation, removal of subscription records, and deletion of financial transaction history.
  • Conditions for Deletion:
    • Data required for legal or regulatory compliance (e.g., financial records for tax purposes) may be retained temporarily but will be securely deleted once retention requirements are met.
  • How to Exercise This Right:
    • Users can initiate account deactivation and data deletion requests via the Account Settings section or by contacting support.
    • DMFU will confirm the deletion request and provide updates on the process within 60 days.

4. Right to Data Portability

  • What It Means:
    • Users have the right to request a copy of their data in a structured, machine-readable format.
    • This includes data such as subscription history, transaction records, and account information.
  • How to Exercise This Right:
    • Users can submit a Data Export Request through the app’s support system.
    • DMFU will provide the data in a secure downloadable format within 15 working days.

5. Right to Withdraw Consent

  • What It Means:
    • Users can withdraw previously given consent for data processing activities, such as location tracking or feedback sharing.
    • Withdrawing consent may limit certain functionalities of the app (e.g., mess discovery features if location access is revoked).
  • How to Exercise This Right:
    • Users can manage permissions (e.g., location access or notification preferences) directly in the App Settings section.
    • For other data processing requests, users can contact DMFU support.

6. Right to Restrict Processing

  • What It Means:
    • Users can request that their data be restricted from certain processing activities while disputes or inquiries are resolved.
    • For example, users can ask DMFU to pause the processing of subscription records during an ongoing refund inquiry.
  • How to Exercise This Right:
    • Users can submit a Restriction Request through the in-app support feature, specifying the data and processing activities they wish to restrict.

7. Right to Object

  • What It Means:
    • Users can object to the processing of their data for purposes that are not essential to DMFU’s services (e.g., anonymized data for analytics).
  • How to Exercise This Right:
    • Users can raise objections via the in-app support system or by contacting DMFU directly.

8. Right to Notification of Data Breaches

  • What It Means:
    • In the event of a data breach affecting user information, DMFU will notify impacted users promptly (within 72 hours) and provide guidance on mitigating potential risks.
  • How DMFU Implements This Right:
    • Users will be notified via email and in-app notifications, detailing:
      • The nature of the breach.
      • Data potentially affected.
      • Steps taken by DMFU to resolve the issue.

How DMFU Supports User Rights

  1. Transparent Processes:
    • DMFU ensures that all user rights and data management practices are clearly outlined in the app and on its website.
  2. Dedicated Support:
    • Users can contact the support team for assistance with any of the above rights. Support is available via:
  3. Timely Responses:
    • DMFU aims to resolve all data-related requests (e.g., access, deletion, or portability) within 15–30 days, depending on the complexity of the request.

11. Cookies and Tracking Technologies

DMFU utilizes cookies and similar tracking technologies to enhance app functionality, improve user experience, and ensure security. This section explains the types of cookies and tracking technologies used, their purposes, and how users can manage them.

1. What Are Cookies?

  • Cookies are small text files placed on a user’s device when accessing the DMFU app or website.
  • These files store information about user preferences, activity, and interactions to streamline app functionality and provide a more personalized experience.

2. What Are Tracking Technologies?

  • Tracking technologies include tools like pixel tags, web beacons, and analytics scripts that monitor user behavior to optimize the app and provide valuable insights for improvement.

3. Types of Cookies and Tracking Technologies Used

A. Essential Cookies

  • Purpose: To enable core app functionality, such as secure logins, subscription management, and coupon transactions.
  • Examples:
    • Maintaining user sessions during app use.
    • Storing authentication tokens for secure access.

B. Functional Cookies

  • Purpose: To remember user preferences and settings, such as language preferences and notification choices.
  • Examples:
    • Saving preferred mess services for quicker access.
    • Storing subscription dashboard settings for a customized view.

C. Analytics Cookies

  • Purpose: To collect anonymized data on user behavior, helping DMFU improve app performance and identify areas for enhancement.
  • Examples:
    • Monitoring app navigation to streamline user flows.
    • Analyzing popular features to prioritize updates.

D. Security and Fraud Detection Cookies

  • Purpose: To protect user accounts by detecting unauthorized access or suspicious activity.
  • Examples:
    • Logging repeated failed login attempts to block potential security threats.
    • Tracking abnormal coupon transactions for fraud prevention.

E. Advertising and Marketing Cookies (if applicable)

  • Purpose: To provide targeted information about DMFU services or promotional offers (used sparingly and with explicit consent).
  • Examples:
    • Showing personalized subscription plan recommendations.

4. How Cookies and Tracking Technologies Are Used

  • A. Enhancing User Experience: Cookies remember user preferences, such as default subscription views or frequently used mess services, to save time and improve usability.
  • B. Performance Optimization: Tracking technologies identify areas of app inefficiency, such as slow-loading pages or frequent crash points, to prioritize improvements.
  • C. Ensuring Security: Cookies monitor app sessions to detect unauthorized usage patterns and implement measures to protect user data.
  • D. Compliance with Legal and Operational Requirements: Cookies help retain data temporarily for compliance purposes, such as auditing user transactions.

5. User Consent and Control Over Cookies

  • A. Explicit Consent for Non-Essential Cookies: DMFU seeks user consent before enabling cookies not critical to app functionality, such as analytics or advertising cookies.
  • B. Managing Cookies in the App: Users can manage their cookie preferences in the app’s Settings section, where they can:
    • Enable or disable specific types of cookies (e.g., analytics or advertising).
    • Clear stored cookies at any time.
  • C. Managing Cookies on Devices: Users can also manage cookies through their device settings or browser preferences by:
    • Disabling cookies altogether.
    • Blocking specific cookies.
  • D. Impact of Disabling Cookies: Disabling essential cookies may limit app functionality, including:
    • The ability to maintain login sessions.
    • Access to certain subscription or coupon features.

6. Data Collected Through Cookies and Tracking

  • A. Types of Data:
    • Device information (e.g., operating system, browser type).
    • User interactions (e.g., buttons clicked, time spent on features).
    • Session data (e.g., login duration, session expiration).
  • B. Anonymization of Data: Analytics data collected through cookies is anonymized to protect user privacy while enabling DMFU to improve services.

7. Third-Party Cookies and Tracking Technologies

  • DMFU may integrate third-party tracking tools, such as analytics services or payment gateways, which utilize their own cookies.
  • Examples of Third-Party Tools:
    • Google Analytics: To track app usage and performance.
    • Payment Gateways: To ensure secure transactions and prevent fraud.
  • Third-Party Obligations: All third-party partners are contractually required to adhere to DMFU’s data protection standards and use tracking technologies only for authorized purposes.

8. Security Measures for Cookies

  • Cookies and tracking data are encrypted to prevent unauthorized access.
  • DMFU regularly audits cookie usage to ensure compliance with privacy policies and legal standards.

9. Transparency and User Support

  • Users can view a detailed list of cookies and their purposes in the Cookie Policy section of the app.
  • For further assistance with managing or understanding cookies, users can contact DMFU’s support team via:

DMFU integrates third-party links and services to enhance functionality, improve user experience, and facilitate secure transactions. This section details how third-party links are managed, what users should expect, and the precautions DMFU takes to ensure data protection.

1. Types of Third-Party Links in DMFU

DMFU may contain links or integrations directing users to external services. These include:

  • Payment Gateways: External services facilitating secure transactions for coupon purchases and refunds.
  • Mess Services Websites (if applicable): Links to mess providers’ websites for additional details or service updates.
  • Analytics Tools: Integrated tools, such as Google Analytics, for monitoring app performance and usage trends.
  • Support and Helpdesk: External links to DMFU’s knowledge base, FAQs, or support ticketing system.

2. Purpose of Third-Party Links

The integration of third-party services aims to:

  • Facilitate secure and reliable financial transactions.
  • Offer enhanced functionality, such as performance analytics and service improvements.
  • Provide additional resources, such as user guides or mess service updates.

3. Data Handling with Third Parties

When users interact with third-party links, certain data may be shared to complete the intended function. For example:

  • Payment Processors: Transaction details (e.g., amounts, payment method) are shared to facilitate secure payments.
  • Analytics Providers: Aggregated and anonymized data, such as app usage metrics, is shared to optimize app functionality.

DMFU ensures that:

  • Only the minimum data necessary is shared with third parties.
  • Third parties adhere to strict data protection agreements, ensuring compliance with DMFU’s privacy standards.

4. Limitations of DMFU’s Control Over Third-Party Practices

While DMFU takes precautions when partnering with third-party services, it is essential to note that:

  • Third-party platforms operate independently of DMFU.
  • These platforms have their own privacy policies, terms of service, and data protection measures.

Users are encouraged to review the privacy policies and terms of third-party platforms before interacting with them.

5. Examples of Third-Party Links in DMFU

Here are some common third-party services integrated with DMFU:

  • A. Payment Gateways
    • Purpose: To securely process payments for coupon purchases and refunds.
    • Shared Data: Transaction amounts, payment methods, and user identifiers.
    • Security Measures: Payment data is encrypted and handled in compliance with PCI DSS standards.
  • B. Analytics Tools
    • Purpose: To monitor app usage and performance metrics.
    • Shared Data: Anonymized usage data, such as session duration, popular features, and navigation trends.
  • C. Mess Provider Websites (if linked)
    • Purpose: To provide users with additional information about mess services, such as meal details or operational updates.
    • Shared Data: None directly through DMFU unless the user explicitly interacts with the mess provider’s website.
  • D. Support and External Resources
    • Purpose: To guide users to resources like help articles, FAQs, or support ticketing systems.

6. Security Measures for Third-Party Links

DMFU ensures the security of third-party links by:

  • Vetting Partners: Conducting thorough evaluations of third-party platforms to ensure compliance with privacy and security standards.
  • Encrypted Connections: Using HTTPS for all external links to prevent data interception.
  • Data Minimization: Sharing only essential data required for the third-party service to function.

7. User Responsibilities

Users are advised to:

  • Review Third-Party Policies: Before interacting with third-party platforms, users should review their privacy policies and terms of service.
  • Avoid Sharing Unnecessary Data: Only provide data explicitly required by third-party platforms.
  • Report Suspicious Links: Notify DMFU’s support team if any third-party link appears suspicious or leads to unexpected behavior.

8. DMFU’s Liability for Third-Party Services

DMFU is not responsible for:

  • The privacy practices or data security measures of third-party platforms.
  • Losses or damages resulting from interactions with third-party services.

Users interact with third-party links at their discretion and assume responsibility for understanding the terms and practices of the external service.

Transparency and Support

DMFU ensures transparency regarding third-party integrations by:

  • Maintaining an up-to-date list of partnered third-party services in the app’s Privacy Settings section.
  • Providing detailed explanations of what data is shared and for what purpose.

For questions or concerns about third-party links, users can contact DMFU support via:

13. Policy Updates

DMFU is committed to maintaining transparency and ensuring users are informed of any changes to its privacy policy. This section outlines how policy updates are managed, communicated, and implemented, as well as how users can stay informed about changes.

1. Reasons for Policy Updates

DMFU may update its privacy policy to reflect:

  • Legal or Regulatory Changes:
    • To comply with new or revised data protection laws or regulatory requirements (e.g., changes in the Information Technology Rules, 2011 or other applicable laws).
  • Technological Advancements:
    • To incorporate new security measures or adapt to advancements in app functionality.
  • Service Enhancements:
    • To accommodate new features or updates to existing services, such as subscription management, refund policies, or data-handling practices.
  • Operational Adjustments:
    • To address changes in DMFU’s business model, partnerships, or operational procedures.

2. Notification of Policy Updates

DMFU ensures that users are informed of significant updates through clear and accessible communication channels:

  • In-App Notifications:
    • Users will receive prominent notifications within the app about the updated policy. These may appear as:
      • Pop-up messages during login.
      • Alerts in the app’s Notifications section.
  • Email Communication:
    • Registered users will be notified via email about major policy changes.
  • Website Announcements:
    • Updates will be posted on DMFU’s official website, along with a summary of the changes.

3. Effective Date of Updates

  • Advance Notice:
    • Users will be informed of significant changes at least 15 days before the updated policy takes effect.
    • During this period, users can review the changes and contact support with any concerns.
  • Immediate Updates:
    • Minor changes that do not affect user rights or obligations may be implemented immediately, with notification provided thereafter.

4. User Consent for Policy Updates

  • Explicit Consent:
    • If the changes involve new data collection practices or alter how user data is processed, DMFU will require users to provide explicit consent.
    • Users may be prompted to:
      • Accept the updated policy before continuing to use the app.
      • Review and manage new permissions, such as enabling or disabling additional data-sharing options.
  • Implied Consent:
    • Continued use of the app after the effective date of an update indicates acceptance of the revised policy, provided no explicit consent is required.

5. Accessing Updated Policies

  • In-App Access:
    • The latest version of the privacy policy is always available in the app’s Settings > Privacy Policy section.
  • Website Access:
    • Users can view and download the updated privacy policy from DMFU’s official website.
  • Previous Versions:
    • Archived versions of the privacy policy are available upon request for comparison or reference.

6. Summary of Changes

For transparency, DMFU provides users with a clear summary of updates, including:

  • The sections of the policy that have been modified.
  • A brief explanation of the changes and their impact on users.
  • Any new rights, obligations, or features introduced as part of the update.

7. User Feedback and Queries

DMFU encourages users to share feedback or raise questions about policy updates. Users can:

  • Contact the support team for clarifications about how changes affect their data.
  • Provide suggestions for improving privacy practices.

Support is available through:

  • Email: dailymessforu@gmail.com

8. Importance of Staying Informed

DMFU emphasizes the importance of regularly reviewing the privacy policy to understand:

  • How user data is handled.
  • The latest security measures and data protection practices.
  • Rights and obligations under the updated policy.

Commitment to Transparency

DMFU remains committed to:

  • Providing clear, timely, and comprehensive updates to its privacy policy.
  • Ensuring that all changes prioritize user rights and data protection.
  • Maintaining open communication channels for addressing user concerns about policy updates.

14. Contact Information

DMFU is committed to maintaining open and transparent communication with its users. This section provides detailed information on how users can contact DMFU for privacy-related inquiries, support requests, or concerns about data handling.

1. Why Contact DMFU?

Users can reach out to DMFU for assistance with:

  • Understanding the privacy policy and data-handling practices.
  • Accessing or updating personal and sensitive data.
  • Requesting data deletion, portability, or restriction of processing.
  • Reporting suspicious activity, unauthorized access, or potential data breaches.
  • Clarifying policy updates or changes to app features.

2. Contact Channels

DMFU provides multiple channels for users to seek support or report issues:

  • A. Email Support
    • Email Address: dailymessforu@gmail.com
    • Response Time: DMFU aims to respond to all email inquiries within 2 business days.
    • How to Use:
      • Include detailed information about your query, such as:
      • Your account details (e.g., registered email or phone number).
      • A clear description of the issue or request.
      • Any supporting documents or screenshots.
  • C. Dedicated Privacy Support
    • Email Address for Privacy Concerns: dailymessforu@gmail.com
    • Purpose: Specifically for inquiries related to:
      • Data access or correction requests.
      • Privacy policy clarifications.
      • Data breach notifications or concerns.

3. Business Hours and Availability

  • Support Availability:
    • Monday to Friday: 9:00 AM to 5:00 PM (IST)
    • Sunday and public holidays: Limited support available via email.

4. Escalation Process

If a user’s concern is not resolved to their satisfaction, DMFU offers an escalation process:

  1. Step 1: Contact email support with a detailed explanation of the unresolved issue.
  2. Step 2: If the issue remains unresolved after 5 business days, users can escalate by addressing their concerns to the Customer Support Lead via dailymessforu@gmail.com
  3. Step 3: For unresolved privacy or legal concerns, users can escalate further to DMFU’s Data Protection Officer (DPO) at dailymessforu@gmail.com

5. Physical Office Address

For formal correspondence, users can write to:

  • DMFU Customer Support
  • Beginning Solutions
  • G1 Vighnaharta Height, New Ahire Gaon , Pune, Maharashtra, 411058, India.

Note: Include your contact information and a detailed description of your concern when mailing to this address. Responses may take longer than digital queries.

6. Information to Include When Contacting DMFU

To ensure prompt and accurate assistance, users should include the following details:

  • For General Support:
    • Full name and registered email address or phone number.
    • A detailed description of the issue or request.
    • Relevant screenshots or documents (if applicable).
  • For Privacy-Related Queries:
    • The specific data or policy issue being addressed.
    • The action being requested (e.g., data deletion, correction, or access).
    • Any prior correspondence related to the issue for context.

7. User Feedback and Suggestions

DMFU welcomes user feedback to improve its services and policies. Feedback can be submitted via:

  • On the Official Website of DMFU www.dmfu.in
  • Email to dailymessforu@gmail.com
  • Periodic user surveys shared through notifications or email.

Commitment to User Support

DMFU prioritizes timely, transparent, and user-centric support. The platform ensures all queries are addressed professionally, and users are kept informed about the progress of their requests.

For further assistance, DMFU encourages users to reach out through their preferred contact channel at any time.

DMFU is dedicated to complying with all relevant laws and regulations regarding data protection and privacy. This section explains the legal framework under which DMFU operates, the jurisdiction governing its practices, and how users’ rights are safeguarded.

1. Applicable Legal Framework

DMFU operates within the jurisdiction of India and adheres to the following legal and regulatory standards:

  • A. Information Technology Act, 2000 (IT Act)
    • Overview:
      • The IT Act governs digital transactions and electronic data processing in India.
      • DMFU complies with provisions under the IT Act that address data security, privacy, and handling of sensitive personal data.
  • B. IT Rules, 2011
    • Reasonable Security Practices and Procedures:
      • DMFU aligns its data protection practices with the IT Rules, which define how sensitive personal data (e.g., financial details) must be secured and processed.
      • Security practices include encryption, restricted access, and regular audits.
    • Consent Requirements:
      • DMFU ensures explicit user consent is obtained for processing sensitive personal data.
  • C. Personal Data Protection Bill (PDPB) (Anticipated)
    • Alignment with Proposed Standards:
      • DMFU’s practices are designed to comply with the principles outlined in the PDPB, including:
        • Data Minimization: Collecting only the data necessary for service delivery.
        • Purpose Limitation: Processing data solely for stated and consented purposes.
        • User Rights: Allowing users to access, correct, delete, and transfer their data.
    • DMFU monitors legislative developments to ensure its policies align with emerging privacy laws.

2. Data Localization Practices

In compliance with potential data localization requirements under Indian law:

  • Storage of Data: User data is stored on servers located within India to ensure compliance with local regulations.
  • Data Access Controls: Only authorized personnel within India have access to user data stored in localized systems.

3. Legal Jurisdiction

  • A. Governing Law: All matters related to DMFU’s privacy practices, data handling, and terms of service are governed by the laws of India.
  • B. Dispute Resolution: Any disputes arising from the use of DMFU or related to its privacy policies are subject to the exclusive jurisdiction of the courts located in [Pune, Maharashtra, India].
  • C. Cross-Border Data Transfers: DMFU ensures that any data transferred outside India (e.g., for third-party analytics services) complies with Indian data protection laws and is safeguarded by contractual obligations and encryption.

4. Compliance with Global Best Practices

  • A. General Data Protection Regulation (GDPR) (Principles Adapted for Indian Users):
    • Though not directly applicable, DMFU follows GDPR principles, such as:
      • Ensuring user rights to data access, correction, and deletion.
      • Maintaining transparency in data processing activities.
    • Adapting global best practices ensures robust data protection measures.
  • B. Payment Card Industry Data Security Standard (PCI DSS):
    • Financial transactions within DMFU comply with PCI DSS, ensuring secure processing, storage, and transmission of payment data.

5. DMFU’s Commitments to Compliance

  • A. Regular Audits and Assessments: DMFU conducts periodic audits to ensure adherence to data protection laws and internal policies.
  • B. Data Protection Officer (DPO): DMFU has appointed a DPO to oversee compliance with privacy laws and address user concerns regarding data handling.
  • C. Training and Awareness: DMFU ensures all employees handling sensitive data undergo regular training to remain updated on legal requirements and security best practices.

6. User Rights Under the Legal Framework

  • Access and Correction: Request access to their data and correct inaccuracies.
  • Data Portability: Obtain a copy of their data in a structured, machine-readable format.
  • Withdrawal of Consent: Revoke consent for data processing, subject to limitations based on operational or legal requirements.
  • Filing Complaints: Lodge complaints regarding data misuse or privacy violations with the relevant legal authorities in India.

Transparency and Support

DMFU ensures that users are well-informed about their legal rights and the platform’s compliance practices:

  • Policy Access: Users can review DMFU’s privacy policy in-app and on the website.
  • Legal Queries: For further information, users can contact DMFU support or the Data Protection Officer.

Commitment to Legal Integrity

DMFU is dedicated to:

  • Upholding the highest standards of data protection and privacy.
  • Regularly updating its policies to comply with evolving legal and regulatory requirements.
  • Maintaining transparency and ensuring users feel confident in their interactions with the platform.

15. User Responsibilities

DMFU is committed to providing a secure and seamless user experience. However, users play a vital role in maintaining the security and functionality of the app. This section outlines the responsibilities of users while interacting with DMFU.

1. Accurate and Updated Information

  • Providing Correct Information:
    • Users are responsible for providing accurate and complete personal details during registration, including:
      • Full name.
      • Contact details (email and phone number).
      • Financial information for transactions (if required).
  • Updating Information:
    • Users must update their information promptly if there are changes to:
      • Contact details (e.g., a new email address or phone number).
      • Payment details or preferences.

2. Account Security

  • Safeguarding Login Credentials:
    • Users must:
      • Create a strong and unique password.
      • Avoid sharing login credentials with anyone.
    • Tip: Use a combination of uppercase and lowercase letters, numbers, and special characters for added security.
  • Two-Factor Authentication (if available):
    • Users are encouraged to enable additional security measures, such as two-factor authentication, to protect their accounts.
  • Reporting Suspicious Activity:
    • If users notice unauthorized access or suspicious activity in their accounts, they must report it immediately to DMFU support.

3. Responsible Use of the App

  • Honest and Ethical Behavior:
    • Users must use DMFU for legitimate purposes, such as subscribing to mess services or purchasing coupons, and avoid any fraudulent activities.
  • Compliance with Terms:
    • Users are required to comply with DMFU’s Terms and Conditions, including policies related to subscription plans, refunds, and coupon transactions.
  • Avoiding Misuse:
    • Users must not attempt to:
      • Manipulate or exploit app features (e.g., bypassing subscription limits).
      • Access restricted areas of the app or servers.
      • Reverse engineer or modify the app’s code.

4. Payment and Financial Responsibilities

  • Timely Payments:
    • Users must ensure that payments for subscriptions or coupon purchases are made on time.
  • Coupon Management:
    • Users are responsible for managing their coupons, including:
      • Keeping track of purchased and used coupons.
      • Understanding and complying with refund and sell-back policies (e.g., the 3% sell-back charge).
  • Disputed Transactions:
    • Users must report any discrepancies in transactions to DMFU support promptly, providing necessary details to resolve the issue.

5. Respecting Mess Providers

  • Feedback and Ratings:
    • Users should provide honest and constructive feedback about mess services without defamatory or abusive language.
  • Subscription Usage:
    • Users must adhere to the terms set by mess providers for subscription plans, including meal counts and duration.

6. Adherence to Local Laws

  • Users are responsible for ensuring that their activities on DMFU comply with applicable laws in their region, including:
    • Payment regulations.
    • Data privacy and protection laws.

7. Device and App Updates

  • Maintaining Device Security:
    • Users should ensure their devices are secure by:
      • Installing updates for their operating system and antivirus software.
      • Avoiding the use of jailbroken or rooted devices that could compromise app security.
  • App Updates:
    • Users must regularly update the DMFU app to the latest version to benefit from new features, security patches, and bug fixes.

8. Communication with Support

  • Providing Detailed Information:
    • When contacting support, users should include:
      • Their registered email or phone number.
      • A clear explanation of the issue or request.
      • Relevant screenshots or documentation, if applicable.
  • Respectful Interaction:
    • Users must communicate respectfully with DMFU’s support team and avoid abusive or inappropriate language.

9. Privacy of Others

  • Avoiding Unauthorized Sharing:
    • Users must not share or misuse data related to other users, mess providers, or DMFU staff.
  • Consent for Data Use:
    • Users should obtain proper consent before sharing content or data from the platform externally.

10. Reporting Bugs or Issues

  • Users are encouraged to report any app-related issues, such as bugs or system errors, to DMFU’s support team.
  • Reward for Reporting:
    • If applicable, DMFU may recognize users who report critical bugs or vulnerabilities that help improve the app’s performance or security.

11. Responsibility for Device Loss or Theft

  • Immediate Action:
    • In case of device loss or theft, users must:
      • Notify DMFU support to suspend or secure their account.
      • Change their account password as soon as possible.

Consequences of Non-Compliance

DMFU reserves the right to take appropriate actions against users who violate these responsibilities, including:

  • Account Suspension:
    • Temporarily restricting access to the app.
  • Account Termination:
    • Permanently banning users from the platform for severe or repeated violations.
  • Legal Action:
    • Pursuing legal remedies in cases of fraudulent activity, misuse, or breaches of local laws.

User Support for Responsibilities

DMFU provides tools and resources to help users fulfill their responsibilities, including:

  • Guides and Tutorials:
    • Available in the app’s Help Center for managing accounts, subscriptions, and payments.
  • Automated Alerts:
    • Notifications for password changes, login attempts, or nearing subscription expiration.
  • Support Team Assistance:
    • Available through in-app chat or email for any questions about user responsibilities.

Commitment to Collaboration

By fulfilling their responsibilities, users contribute to a secure, efficient, and trustworthy environment for everyone using DMFU. DMFU is equally committed to supporting users and addressing concerns promptly.

16. Limitations of Liability

DMFU strives to provide a secure and seamless platform for users to manage subscriptions, coupons, and mess services. However, there are limitations to DMFU’s liability for certain situations or circumstances beyond its control. This section defines the boundaries of DMFU’s responsibilities and user obligations.

1. General Disclaimer

  • DMFU provides its services on an "as is" and "as available" basis. While the platform makes every effort to ensure reliability, availability, and accuracy, there may be instances where interruptions, delays, or inaccuracies occur.
  • DMFU disclaims liability for damages resulting from factors beyond its control, such as:
    • Network or server downtime.
    • Unforeseen technical errors.
    • Third-party actions or failures, including payment processors or mess providers.

2. Mess Provider Services

  • DMFU acts solely as a facilitator, connecting users with mess providers and managing subscriptions. It does not directly provide food or mess services.
  • Mess Provider Responsibility:
    • Mess providers are solely responsible for the quality, availability, and adherence to the subscription terms they define.
    • DMFU cannot be held liable for:
      • Poor food quality or service delays.
      • Non-compliance with subscription terms or failure to fulfill meal commitments.
      • Temporary or permanent closure of mess services.
  • User Responsibility:
    • Users are encouraged to review mess service ratings and terms before subscribing.

3. Financial Transactions

  • Payment Processing:
    • DMFU facilitates secure transactions through trusted third-party payment gateways. However, DMFU is not liable for:
      • Delays in processing payments, refunds, or sell-back transactions.
      • Errors caused by third-party payment processors.
  • Refund Limitations:
    • Refunds are calculated based on DMFU’s policies (e.g., meals consumed vs. remaining). Users are responsible for understanding these terms before canceling a subscription.

4. Coupon Purchases and Sell-Backs

  • No Investment Guarantee:
    • Coupons purchased in DMFU represent digital credits for service payments and do not carry monetary investment guarantees.
  • Sell-Back Fee:
    • Users acknowledge that a 3% sell-back charge applies when selling coupons, and DMFU is not liable for disputes over this fee once consented.

5. Platform Downtime or Errors

  • DMFU strives to maintain continuous platform availability; however, it cannot guarantee uninterrupted service. The platform is not liable for damages resulting from:
    • Scheduled maintenance or updates.
    • Technical glitches, bugs, or unexpected outages.
    • User inability to access subscriptions or coupons due to downtime.

6. Data and Privacy Breaches

  • While DMFU employs robust security measures to protect user data, no system is entirely immune to breaches. DMFU’s liability in the event of a data breach is limited to:
    • Promptly notifying affected users and authorities.
    • Taking corrective actions to mitigate the impact.
  • DMFU is not liable for damages caused by:
    • Unauthorized access resulting from user negligence (e.g., weak passwords or sharing login credentials).
    • Third-party service breaches outside DMFU’s control.

7. User Responsibilities and Liability

  • DMFU’s liability is contingent on users adhering to the User Responsibilities outlined in the privacy policy. Users are liable for:
    • Maintaining accurate account details.
    • Ensuring compliance with subscription terms.
    • Reporting unauthorized activity promptly.
  • Any loss or damage caused by user negligence, misuse of the platform, or violation of DMFU policies is not the platform’s responsibility.

8. Force Majeure

  • DMFU is not liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
    • Natural disasters (e.g., floods, earthquakes).
    • Acts of terrorism, war, or civil unrest.
    • Government actions or regulatory changes.
    • Internet or communication failures.

9. Limit on Indirect, Incidental, or Consequential Damages

  • DMFU is not liable for indirect, incidental, special, or consequential damages arising from:
    • Loss of data or financial loss due to platform issues.
    • Disputes between users and mess providers.
    • Unsuccessful refunds or delays in processing sell-backs.

10. Maximum Liability Cap

  • To the extent permitted by law, DMFU’s maximum liability for damages related to its services is limited to the total amount paid by the user for the subscription or service in question during the preceding 3 months.

Acknowledgment and Agreement

By using DMFU, users acknowledge and agree to the limitations of liability outlined in this section. Users who disagree with these terms are advised not to use the platform or its services.

User Support for Liability Concerns

For any concerns or disputes related to liability, users can:

  • Contact DMFU support via in-app chat or email at dailymessforu@gmail.com
  • Provide detailed information about the incident for resolution or clarification.

Commitment to Fair Practices

  • Ensuring a secure and reliable platform experience.
  • Resolving disputes in a fair and transparent manner.
  • Continuously improving services to minimize disruptions and liabilities.